Samantha Mumford

As a Property Manager in Solihull, I oversee eight diverse properties across the West Midlands. I possess extensive knowledge in the initial setup and daily management of Airbnb and VRBO.com. My responsibilities include managing online platforms, syncing calendars, updating listings, and delivering exceptional customer service with prompt response times. I am also on standby for any guest issues that may arise. Additionally, I work closely with the host and cleaning team to ensure effective teamwork and smooth operations.

As a self-employed Bookkeeper and Budgeting Planner, I provide vital financial services to individuals and small businesses, ensuring efficient financial management. My expertise includes maintaining accurate financial records, reconciling bank statements, tracking expenses, and preparing reports. I create custom budgets, aligning with clients' goals. Through strong analytical skills, I identify cost-saving opportunities, offering insights for informed financial decisions. Dedicated to client success, I build lasting relationships based on trust and commitment to financial stability.

• Helped resolve client problems quickly with superior customer service.
• Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
• Resolved customer concerns promptly to maintain satisfaction.
• Collected and processed payments.

For a 2-week assignment, my responsibilities included efficiently moving stock within the warehouse, ensuring accurate labelling and inspecting pallets and packaging quality. I meticulously recorded all details on paperwork, conducted daily checks, and maintained a tidy workspace. Adhering to site safety regulations was a top priority throughout.

• Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
• Performed thorough quality checks, maintaining excellent standards across smooth running production lines.

I welcomed guests , meticulously managed reservations, skillfully checked-in guests, and efficiently handled key card issuance.

I also actively supported our housekeeping team, working closely to maintain a clean and hygienic environment for our guests. This included supervising the cleanliness of common areas, inspecting rooms to ensure they met our high standards, and promptly addressing any guest cleanliness-related concerns.

In addition to my cleaning responsibilities, I undertook various administrative roles. These tasks involved maintaining reservation records, overseeing check-in and check-out procedures, and ensuring accurate billing and financial transactions in strict compliance with hotel regulations. .

• Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
• Made beds and changed sheets and pillow cases to hotel standards.
• Supported with laundry requests following customer specifications.
• Spot cleaned and sanitised high-touch areas.

As a customer service representative at webhelp, i specialised in providing support for ikea. I excelled in handling inbound calls from customers. With thorough 6 week training, honoured my abilities to answer queries and resolved queries and complaints efficiently utilising strong interpersonal skills and conflict resolution techniques.

During my tenure, i took pride in offering expert guidance on IKEA's store policies, ensuring customers were well-informed and confident in their interactions. When customers encountered product - related issues.

Working in a fast - paced call centre environment, I thrived on the challenge embraced every opportunity to deliver excellent customer service. My dedication to actively listening to customers concerns and meeting their demands allowed me to provide personalised and efficient solutions, leaving a lasting positive impression.

During my Christmas temp work, I focused on swiftly relocating warehouse stock, ensuring precise labeling, and inspecting pallets and packaging quality. I diligently documented every detail, performed daily checks, and upheld a neat work area. I consistently prioritized site safety in all tasks.

As a sales assistant at One stop, I played a crucial role in delivering excellent customer service and maintain a smooth retail operation.

My responsibilities encompassed a range of tasks, including serving customers, socking shelves, handling cash counting at the end of each shift and ensuring the store was clean and presentable.

When serving customers, I was dedicated to providing a friendly and helpful shopping experience. I assisted customers in finding products, answered their queries and ensured they had a positive reaction in the store and encouraged customer loyality.

Stocking shelves was also an essential aspect of my role, as it ensured the store remained well - organised and fully stocked with products.

At the end of each shift, I counted and stored the cash to ensure accurate accounting. My attention to detail and precision in this task contributed to the stores financial integrity and smooth daily