Samantha Minshaw
Workington
Summary
Highly experienced Beauty Salon Manager and Advanced Skin Therapist with over 17 years experience in the beauty industry, following an 18 years career in Financial Services with Northern Rock.
Professional, approachable and highly organised with a strong track record of staff leadership and management.
Overview
35
35
years of professional experience
Work History
Salon Manager / Advanced Skin & Beauty Therapist
Solo Beauty
Workington, Cumbria
06.2009 - Current
- Day-to-day management of the Workington salon, including supervision and support of staff.
- Staff appraisals, development, performance management and wider HR responsibilities.
- Manage payroll processes for both salons.
- Manage Health & Safety procedures, compliance, and professional salon standards.
- Advanced client consultation, treatment planning and delivery of professional skin and beauty treatments.
- Strong focus on customer care, client retention, retail sales and business performance.
- Established effective communication channels within the team, fostering a positive and collaborative work environment.
- Handled customer complaints with professionalism, resolving issues promptly to maintain a high level of service.
Assistant Branch Manager
Northern Rock
Carlisle
08.1991 - 05.2009
- Supervised and developed staff performance to enhance team efficiency.
- Supported management and daily operations of branch to ensure smooth functionality.
- Executed audits and maintained operational controls, ensuring compliance with Health & Safety and HR regulations.
- Delivered high standards of customer service while handling sensitive and confidential financial information.
- Addressed customer complaints, resolving issues swiftly to maintain satisfaction and loyalty.
- Monitored compliance with company policies and regulatory requirements to safeguard business integrity.
- Led promotional activities to increase branch visibility and attract new customers.
- Cultivated and developed portfolio of customers, securing strong base of loyal business relationships.
- Conducted regular staff meetings to communicate targets and gather feedback on operational challenges.
Education
Caledonian Training Academy
Glasgow, GLGSkills
- Salon & Business Management
- Advanced Skin Treatments
- Staff Management & Leadership
- Human Resources
- Staff Appraisals & Development
- Payroll Administration
- Health & Safety
- Client Consultation & Treatment Planning
- Customer Service & Client Retention
- Audit & Compliance
- Financial Services
- Upselling and cross-selling
- Retail sales experience
- Confidentiality & Data Handling
Timeline
Salon Manager / Advanced Skin & Beauty Therapist
Solo Beauty
06.2009 - Current
Assistant Branch Manager
Northern Rock
08.1991 - 05.2009
Caledonian Training Academy