Summary
Overview
Work history
Education
Skills
Timeline
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Samantha Miles

Samantha Miles

Mansfield Woodhouse,Nottinghamshire

Summary

Accomplished professional with expertise in account management and revenue forecasting. Proven ability to conduct market analysis and establish strategic partnerships, enhancing B2B sales outcomes. Skilled in relationship building and conflict resolution, resulting in improved stakeholder engagement and customer retention. Proficient in Salesforce and social media advertising, driving revenue through innovative business development initiatives.

Overview

38
38
years of professional experience

Work history

Strategic Account Director

Arthur J Gallagher
Nottingham, Nottinghamshire
03.2011 - Current
  • Standardised account management processes to boost operational efficiency.
  • Crafted bespoke client proposals to drive customer acquisition.
  • Enhanced revenue streams through precise forecasting and budgeting.
  • Collaborated cross-functionally to ensure efficient project execution.
  • Addressed client concerns proactively to improve client experience.
  • Increased client loyalty by delivering exceptional account management.
  • Developed targeted account strategies to heighten customer satisfaction.
  • Ensured service delivery met contractual obligations as primary point of contact.
  • Conducted regular performance reviews to ensure achievement of targets.
  • Led successful brand initiatives by coordinating with marketing and sales teams.
  • Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
  • Planned resources to deliver projects while hitting financial targets.
  • Formulated marketing and advertising strategies for continuous business growth.

Area Lettings Manager

Halifax
Chesterfield, Derbyshire
04.1996 - 12.2010
  • Negotiated tenancy renewals with tenants, assuring continuous occupancy.
  • Managed tenant enquiries, resulting in efficient communication.
  • Liaised with landlords to maintain transparent communication lines.
  • Optimised property marketing strategies for increased visibility.
  • Monitored market trends to inform strategic decisions.
  • Facilitated eviction proceedings when required, protecting landlord interests.
  • Coordinated maintenance and repair tasks for optimum property condition.
  • Addressed tenant complaints, promoting positive living environment.
  • Ensured timely rent collections, maintaining financial stability.
  • Collaborated with legal team on lease agreements ensuring lawful practices.
  • Organised viewings for potential tenants, facilitating quick rentals.
  • Addressed tenant complaints, promoting a positive living environment.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Managed and rented out rental properties.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Managed client bids and coordinated with sellers to establish preferred buyers.
  • Offered bespoke advice on property value based on current market estimates.
  • Carried out reference and credit checks on new clients.
  • Advised customer on contract law and property law.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Coordinated sales through communication with buyers, sellers and solicitors.
  • Drafted leasing and sale agreements for tenant signing.

Branch Manager

Bairstow Eves
Kirkby in Ashfield, Nottinghamshire
03.1995 - 04.1996
  • Fostered positive work environment, improving overall team morale.
  • Provided excellent customer service, securing client loyalty.
  • Developed and implemented strategies for increased customer satisfaction.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
  • Developed solid network of contacts within the industry that facilitated quick sales transactions.
  • Promoted sales with effective marketing strategies and high-quality property listings.
  • Improved client understanding of the buying process through clear communication and guidance.
  • Conducted regular performance reviews for continuous employee development.
  • Ensured compliance with company policies, maintaining ethical standards.
  • Scheduled viewings for interested buyers, showcasing the best features of each property.
  • Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
  • Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
  • Conducted comprehensive property valuations for potential sellers, resulting in realistic listing prices.
  • Utilised local market knowledge to advise clients on pricing strategies and housing trends, maximising profit opportunities.
  • Drafted compelling property descriptions for online listings to attract potential buyers.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.

Estate Agent Branch Manager

Nationwide
Mansfield, Nottinghamshire
07.1987 - 03.1995
  • Developed solid network of contacts within the industry that facilitated quick sales transactions.
  • Improved client understanding of the buying process through clear communication and guidance.
  • Streamlined administrative tasks such as preparing tenancy agreements, organising repairs, collecting rent payments leading to improved efficiency.
  • Scheduled viewings for interested buyers, showcasing best features of each property.
  • Promoted sales with effective marketing strategies and high-quality property listings.
  • Fostered strong relationships with clients to ensure repeat business and referrals.
  • Drafted compelling property descriptions for online listings to attract potential buyers.
  • Gave clear instructions about bidding procedures, ensured transparency in operations.
  • Managed successful auctions for maximised customer satisfaction and business profitability.
  • Evaluated potential value of items for realistic price setting at auctions.

Education

GCSEs -

Meden Comprehesive
Warsop, Nottinghamshire
09/1976 - 07/1982

Skills

  • Account management
  • Relationship building
  • Conflict resolution
  • Performance monitoring
  • Stakeholder engagement
  • Knowledge of regulatory standards
  • Social media advertising expertise
  • Salesforce platform expertise

Timeline

Strategic Account Director

Arthur J Gallagher
03.2011 - Current

Area Lettings Manager

Halifax
04.1996 - 12.2010

Branch Manager

Bairstow Eves
03.1995 - 04.1996

Estate Agent Branch Manager

Nationwide
07.1987 - 03.1995

GCSEs -

Meden Comprehesive
09/1976 - 07/1982

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Samantha Miles