Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Samantha  Mars

Samantha Mars

North Leigh,Oxfordshire

Summary

Motivated individual brings desire to further work experience and learn from service environment. Eager to demonstrate management skills, keep pub organised and increase profits. Comfortable in management role and willing to take on challenging work. Dynamic management professional with extensive experience developing and implementing marketing strategies, managing budgets and complying with health and safety regulations. Displays talent for identifying and seizing business opportunities to drive sales. Goal-oriented hospitality leader experienced in running profitable restaurants with proven success in building reputation for quality and service. Specialises in Hospitality establishments using proven leadership, planning and problem-solving abilities. Focused Police Officer with unique positivity in any situation. Persuasive and eloquent with expertise in evidence gathering and excellent communication. Proven track record of thinking quickly to answer questions in high-pressure situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience
10
10
years of post-secondary education

Work history

Publican

Star Pubs
North Leigh, Oxfordshire
10.2022 - Current
  • Liaised with business manager, committee and chef to develop consistently evolving and improving menu.
  • Checked licenses to be in line with current legislation.
  • Liaised with local parish council, police and community members on events and community safety.
  • Kept constant awareness of any changes in food handling standards and other relevant legislation.
  • Observed strict confidentiality of all spoken and written personal information.
  • Resolved staff and customer complaints, challenges and enquiries.
  • Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
  • Communicated details of upcoming events, promotions and menu changes with all staff.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.

Company Director

Premier Algarve Holidays
Olhao, Portugal
04.2010 - 10.2022
  • Oversaw daily company operations to reach financial targets.
  • Certified company met relevant legal and regulatory requirements.
  • Managed and optimised product and service life-cycles.
  • Led multiple teams, driving company growth consistent with overall mission and values.
  • Created long-term business strategy to drive company success.
  • Evaluated challenging developments and provided methodical solutions.
  • Oversaw performance of executives and provided counsel for improvement.
  • Researched best practices and trends to stay abreast with developments.
  • Designed business strategies to acquire short and long-term goals for company.
  • Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
  • Produced business plans to maximise growth and minimise cost for company.
  • Delivered speeches at events and conferences to build brand awareness.
  • Facilitated business operations, financial performance, investments and ventures of company.
  • Partnered with management team to optimise operations and reduce costs.
  • Directed day-to-day work of 17 employees and motivated teams to exceed objectives.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Reviewed reports from subordinate management to identify areas of opportunity.

Police Officer

Devon and Cornwall Police
Exeter, Devon and Cornwall
01.1989 - 03.2010
  • Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
  • Conducted hundreds of official investigations by interviewing key personnel, gathering evidence and taking official statements.
  • Protected life and property by enforcing UK laws and regulations.
  • Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Produced comprehensive crime reports with meticulous attention to detail.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Assessed and verified information given in victim and witness statements to improve investigation workflow.
  • Kept detailed records of department spending and project progress.
  • Advised local property, land and homeowners on appropriate crime prevention strategies.
  • Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
  • Issued parking fines, logging required information accurately and swiftly.
  • Supported large public gatherings by stewarding and patrolling public areas.
  • Enforced emergency response plans, thoroughly training internal and external stakeholders on emergency exercises.
  • Filled out daily citation logs and submitted to supervisors at end of shift.
  • Maintained optimal street coverage by planning and managing patrolling schedules.
  • Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
  • Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.

Education

Hotel Management - Hotel Management

South Devon College
Torquay, Torbay
09.1984 - 06.1987

O levels and CSE's - School education

Stover School
Newton Abbot
09.1977 - 06.1984

Skills

  • Live entertainment booking
  • Live-in manager
  • Food plating and presentation
  • Decision making
  • Quality Assurance
  • Cleanliness
  • Project budgeting
  • Staff supervision
  • Incident reports
  • Theft prevention training
  • Background investigations
  • Conflict resolution techniques
  • Criminal Investigations
  • Emergency Management
  • File and records management
  • Investigation documentation
  • Relationship building and management
  • Arrest procedures
  • Emergency Response
  • Staff Management
  • Crime Prevention
  • Safety and security
  • Criminal law
  • Rental payment processing
  • New tenant onboarding
  • Rental receipt management
  • Property inspections
  • Tenant enquiry management
  • Engaging leadership style
  • Service prioritisation
  • Supply stocking
  • Table setting
  • Effective customer upselling
  • Service prioritization
  • Table service
  • Food preparation
  • Table setting arrangements
  • Dining customer service

Languages

English
Native

Timeline

Publican

Star Pubs
10.2022 - Current

Company Director

Premier Algarve Holidays
04.2010 - 10.2022

Police Officer

Devon and Cornwall Police
01.1989 - 03.2010

Hotel Management - Hotel Management

South Devon College
09.1984 - 06.1987

O levels and CSE's - School education

Stover School
09.1977 - 06.1984
Samantha Mars