Samantha Little
Southport,Merseyside
Summary
Motivated professional with strong skills in reliability, adaptability, and leadership. Proven track record in customer service and conflict resolution, enhanced by effective verbal communication and negotiation skills. Expertise in KPI tracking and customer relationship management, with a solid understanding of IT infrastructure. Dedicated to ethical conduct and cultural awareness, focused on contributing to organisational success.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Animal caretaker
Francis Farm
Great Altcar, Liverpool
2024.06 - 2025.08
- Caring for 30+ horses with unique requirements and needs.
- Assisted in daily care routines of horses.
- Ensured feeding, turnout and cleaning schedules were adhered to correctly.
- Maintained high standards of cleanliness and hygiene in stables and fields.
Babysitter
Various
Southport, Sefton
2017.01 - 2023.08
- Cared for 1-4 children at a time, depending on the family.
- Monitored children continuously to keep activities safe.
- Organised fun activities for each child until bedtime schedule started.
- Closely supervised during evening hours to support stress-free time off for parents.
Waitressing
Sparrowhawk
Formby, Merseyside
2022.06 - 2023.06
- Executed food and drink orders accurately to improve customer satisfaction rates in a busy gastro pub.
- Responsible for 10+ tables at a time.
- Enhanced guest satisfaction through attentive, friendly and prompt service.
- Collaborated with kitchen staff to ensure that orders were accurate and tailored to individual preferences.
Waitressing
The Clubhouse
Formby, Merseyside
2021.06 - 2021.08
- Summer contract
- Waitressing, order taking, food preparation and kitchen work
- Handled cash transactions accurately, ensured balanced till at end of shift.
Animal care volunteer
Becconsall Equestrian Centre
Tarleton, Preston
2016.10 - 2018.11
- Tacked up horses for lessons and supported safe, comfortable client experiences.
- Assisted horse riding lessons for young and disabled riders with limited control.
- Coordinated with volunteers to feed and care for horses.
Education
GCSEs -
Greenbank high school
Southport, Sefton 2016.09 - 2021.07
A-Levels - Business Studies, Psychology, Sociology
Cardinal Newman College
Preston, Lancashire 2021.09 - 2023.06
BA (Hons) - Business Management
University of Liverpool
Liverpool 2023.09 -
Skills
- Reliability and dependability
- Patience and resilience
- Adaptability to environments
- Motivation and drive
- Conflict resolution
- Calm under pressure
- Time management
- Problem-solving skills
- Telephone etiquette
- Ethical conduct
- Initiative taking
- Excellent customer service
- Leadership skills
- Cultural awareness
- KPI tracking
- Public speaking
- Diplomatic communication
- Resourcefulness
- IT infrastructure understanding
- Negotiation techniques
- Customer relationship management
Accomplishments
- Duke of Edinburgh Bronze award.
- Sports leader in Secondary School.
- Strong positive feedback in university presentations and groupwork.
Affiliations
- Horse Riding
- Crochet
- Running/ Walking
- Painting
- Nature
- Wildlife
Languages
English
Native
References
References available upon request.
Timeline
Animal caretaker
Francis Farm
2024.06 - 2025.08
BA (Hons) - Business Management
University of Liverpool
2023.09 -
Waitressing
Sparrowhawk
2022.06 - 2023.06
A-Levels - Business Studies, Psychology, Sociology
Cardinal Newman College
2021.09 - 2023.06
Waitressing
The Clubhouse
2021.06 - 2021.08
Babysitter
Various
2017.01 - 2023.08
Animal care volunteer
Becconsall Equestrian Centre
2016.10 - 2018.11
GCSEs -
Greenbank high school
2016.09 - 2021.07