Samantha Little
Southport,Merseyside
Summary
Motivated professional with strong skills in reliability, adaptability, and leadership. Proven track record in customer service and conflict resolution, enhanced by effective verbal communication and negotiation skills. Expertise in KPI tracking and customer relationship management, with a solid understanding of IT infrastructure. Dedicated to ethical conduct and cultural awareness, focused on contributing to organisational success.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Animal caretaker
Francis Farm
Great Altcar, Liverpool
06.2024 - 08.2025
- Caring for 30+ horses with unique requirements and needs.
- Assisted in daily care routines of horses.
- Ensured feeding, turnout and cleaning schedules were adhered to correctly.
- Maintained high standards of cleanliness and hygiene in stables and fields.
Babysitter
Various
Southport, Sefton
01.2017 - 08.2023
- Cared for 1-4 children at a time, depending on the family.
- Monitored children continuously to keep activities safe.
- Organised fun activities for each child until bedtime schedule started.
- Closely supervised during evening hours to support stress-free time off for parents.
Waitressing
Sparrowhawk
Formby, Merseyside
06.2022 - 06.2023
- Executed food and drink orders accurately to improve customer satisfaction rates in a busy gastro pub.
- Responsible for 10+ tables at a time.
- Enhanced guest satisfaction through attentive, friendly and prompt service.
- Collaborated with kitchen staff to ensure that orders were accurate and tailored to individual preferences.
Waitressing
The Clubhouse
Formby, Merseyside
06.2021 - 08.2021
- Summer contract
- Waitressing, order taking, food preparation and kitchen work
- Handled cash transactions accurately, ensured balanced till at end of shift.
Animal care volunteer
Becconsall Equestrian Centre
Tarleton, Preston
10.2016 - 11.2018
- Tacked up horses for lessons and supported safe, comfortable client experiences.
- Assisted horse riding lessons for young and disabled riders with limited control.
- Coordinated with volunteers to feed and care for horses.
Education
GCSEs -
Greenbank high school
Southport, Sefton 09.2016 - 07.2021
A-Levels - Business Studies, Psychology, Sociology
Cardinal Newman College
Preston, Lancashire 09.2021 - 06.2023
BA (Hons) - Business Management
University of Liverpool
Liverpool 09.2023 -
Skills
- Reliability and dependability
- Patience and resilience
- Adaptability to environments
- Motivation and drive
- Conflict resolution
- Calm under pressure
- Time management
- Problem-solving skills
- Telephone etiquette
- Ethical conduct
- Initiative taking
- Excellent customer service
- Leadership skills
- Cultural awareness
- KPI tracking
- Public speaking
- Diplomatic communication
- Resourcefulness
- IT infrastructure understanding
- Negotiation techniques
- Customer relationship management
Accomplishments
- Duke of Edinburgh Bronze award.
- Sports leader in Secondary School.
- Strong positive feedback in university presentations and groupwork.
Affiliations
- Horse Riding
- Crochet
- Running/ Walking
- Painting
- Nature
- Wildlife
Languages
English
Native
References
References available upon request.
Timeline
Animal caretaker
Francis Farm
06.2024 - 08.2025
BA (Hons) - Business Management
University of Liverpool
09.2023 -
Waitressing
Sparrowhawk
06.2022 - 06.2023
A-Levels - Business Studies, Psychology, Sociology
Cardinal Newman College
09.2021 - 06.2023
Waitressing
The Clubhouse
06.2021 - 08.2021
Babysitter
Various
01.2017 - 08.2023
Animal care volunteer
Becconsall Equestrian Centre
10.2016 - 11.2018
GCSEs -
Greenbank high school
09.2016 - 07.2021