Samantha Jones

As a Senior nursery nurse, I carry out all of the day to day tasks listed below as a nursery nurse in addition to the following:

• Supporting new staff members by sharing best practice methods improved overall team performance.
• Ensured safety protocols were adhered to, maintaining a secure nursery environment.
• Smoothened children's transition into nursery by organising and conducting induction meetings.
• Communicating with parents regarding their child's welfare; specifically in relation to illness or injury.
• Ensure staff well-being.
• Opening and closing of the nursery, ensuring the property is properly secured.

• Observed children closely, identified any signs of developmental issues or distress promptly.
• Managed challenging behaviour with effective strategies to ensure a calm learning environment.
• Sustained hygienic conditions within the nursery by thorough cleaning routines regularly carried out post sessions.
• Contributed towards curriculum planning to promote all areas of child development.
• Collaborated with parents and carers regarding each child's developmental progress for enhanced home-school partnership.
• Encouraged children's imaginative play through storytelling sessions which fostered language skills and creativity.
• Created detailed reports on each child's progress which enabled tailored learning plans.
• Participated actively in staff meetings, contributed creative ideas for improving nursery services.
• Administered first-aid as required, prioritised child health and safety at all times.
• Worked collaboratively with other nurses in managing daily operations of the nursery leading to efficient functioning.
• Promoted diversity within the setting through inclusive activities teaching respect for different cultures and backgrounds.
• Fostered emotional well-being of children by providing consistent support and comfort.
• Enhanced children's cognitive development by creating and implementing stimulating play activities.
• Facilitated healthy interaction amongst children for fostering a positive social environment.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Created safe and stimulating outdoor learning environments.
• Cared for babies from changing nappies to managing nap schedules.
• Thoroughly cleaned and disinfected play areas to control health risks.
• Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
• Conducted risk assessments for activities to uphold Health and Safety.
• Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
• Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
• Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
• Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
• Maintained records of children's daily activities, meals and medications administered.
• Set up equipment and materials ahead of recreational activities.
• Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
• Developed positive, trusting relationships with groups of young children.
• Read stories and lead activities to help children build foundational learning skills.
• Helped children with personal hygiene needs and taught young children to independently complete care tasks.
• Created and maintained welcoming, safe and tidy space to promote children's development.
• Arranged for entertainment and games to provide downtime between learning activities.
• Role-modelled desired behaviours, habits and actions.
• Upheld reliable routines to minimise children's stress and anxiety.

• Managed high volume of incoming calls, providing efficient customer service.
• Utilised effective communication skills for clear and concise information delivery.
• Followed all communication procedures, guidelines, and policies to maintain consistency.
• Exhibited strong multitasking abilities whilst handling simultaneous projects.
• Facilitated positive customer interactions through active listening and patience.
• Enhanced customer experience by delivering personalised service.
• Maintained detailed records of client interactions, ensuring accuracy in every transaction.
• Supported colleagues during peak times to manage call flow smoothly.
• Demonstrated proactive approach by promptly resolving customer complaints.
• Tailored solutions for customers' specific needs to improve relationship management.
• Built rapport with customers on each call, establishing a positive company image.
• Identified and resolved complex customer queries to enhance satisfaction levels.
• Handled escalated calls calmly, ensuring satisfactory resolution without further escalation.
• Promoted additional products or services according to the client's needs.
• Maintained professional composure under stressful conditions, prioritising customer satisfaction.
• Developed product knowledge with regular training sessions to answer queries effectively.
• Teamed up with other departments for swift problem-solving situations.
• Adapted swiftly to new software platforms for efficiency in operations.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Handled customer queries focused on first-call resolution.
• Acted as first point of contact for customer issues and queries.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Built positive customer rapport through friendly, professional communication.
• Used in-depth product understanding to answer customer questions knowledgeably.
• Asked probing questions of clients to understand needs and identify actionable requirements.