Samantha Jelf
Edinburgh
Summary
A strategic leader with expertise in change visioning and project management, driving organisational development strategies through empathetic leadership and motivational mentoring. Demonstrates resilience and adaptability in developing training programmes that enhance participant engagement. Committed to fostering growth and innovation within dynamic environments, aiming to leverage skills for impactful organisational transformation.
Overview
17
17
years of professional experience
2022
2022
years of post-secondary education
Work History
Connecting Families Service Manager
Families Outside
09.2022 - 04.2025
- Responsible for designing and implementing a national programme of peer support, participation and volunteering for families affected by imprisonment.
Support & Information Services Manager
Families Outside
07.2021 - 08.2022
- Designed and implemented a comprehensive multi-platform information and support service for families affected by imprisonment.
Acting Head of External Engagement
Families Outside
04.2020 - 06.2021
- Increased the engagement, visibility and inclusion of families affected by imprisonment, ensuring that key professionals clearly understood the impact of imprisonment and their role in supporting families.
Volunteer Manager
Families Outside
08.2018 - 03.2020
- Independently created a volunteer strategy and management model for a national volunteer programme, including volunteer training and development.
Helpline Manager
Scottish Women’s Aid
01.2016 - 08.2018
- Responsible for all helpline operational management, including staff/volunteer recruitment, training, induction, supervision, retention, and reporting.
Home Support Project Manager
Volunteering Matters (in partnership with CHAS)
03.2014 - 12.2015
- Led on the design and development of a pilot programme which involved volunteers supporting families who use the services of CHAS (Children’s Hospices Across Scotland) in their own homes.
Training Facilitator & Client Account Manager
Theatre& Ltd
07.2008 - 02.2014
- Designed and facilitated drama-based training for public and private sector organisations across the UK, focusing on implementation of new policies and initiatives, and workplace behaviours.
Education
BA (Hons) Degree - Acting
Queen Margaret University
Change Management (Online Microcredential) -
FutureLearn/Glasgow University
Skills
- Change visioning
- Project Management
- Organisational development strategies
- Empathetic leadership
- Motivational mentoring
- Participant engagement
- Training programme development
- Resilience and adaptability
Training
- Power and Participation Forum - Participation Network, 2024
- Making Groups Work - Be Magnificent, 2023
- Worked with Leadership Mentor - Independent arrangement, 2021-22
- Lasting Leadership: Lateral Leadership - ACOSVO, 2020
- Adopting a Coaching Approach as a Manager - Kinharvie Institute, 2020
Volunteering
- The Junction - Young People, Health & Wellbeing, Vice Chair 2017-2021
- Crisis Christmas Volunteer, 2018 & 2019
Timeline
Connecting Families Service Manager
Families Outside
09.2022 - 04.2025
Support & Information Services Manager
Families Outside
07.2021 - 08.2022
Acting Head of External Engagement
Families Outside
04.2020 - 06.2021
Volunteer Manager
Families Outside
08.2018 - 03.2020
Helpline Manager
Scottish Women’s Aid
01.2016 - 08.2018
Home Support Project Manager
Volunteering Matters (in partnership with CHAS)
03.2014 - 12.2015
Training Facilitator & Client Account Manager
Theatre& Ltd
07.2008 - 02.2014
BA (Hons) Degree - Acting
Queen Margaret University
Change Management (Online Microcredential) -
FutureLearn/Glasgow University
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