Archaeology
Samantha Hyde
Assistant Manager
Gloucester
Summary
Detail-orientated Assistant manager adept at making critical decisions, managing deadlines . With expertise in analysis and quantitative problem-solving skills. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Great Western Air Ambulance
04.2023 - Current
- Assisted in recruiting, interviewing, hiring, and onboarding of new volunteers to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Team Leader
Midcounties Co-Operative
12.2019 - Current
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Resolved complex customer enquiries, disputes and complaints.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Directed and managed operations of a large team in fast-paced environment.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Enforced health and safety regulations by regularly monitoring operations, appropriately dealing with rule-breakers.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
Team Leader
Savers
01.2019 - 12.2019
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Completed audits and risk assessments to achieve regulatory compliance.
- Trained and supervised team to deliver on store sales targets.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Freelance Archaeologist
Self-Employed
07.2016 - 10.2018
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Store Manager
Seconds Ahead
08.2007 - 12.2010
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - English literature
University of Gloucestershire
Cheltenham, GLSBachelor of Arts - Archaeology
University of Exeter
Exeter, DEVSkills
Staff appraisalsundefined
Interests
IT
Art
Timeline
Assistant Manager
Great Western Air Ambulance
04.2023 - Current
Team Leader
Midcounties Co-Operative
12.2019 - Current
Team Leader
Savers
01.2019 - 12.2019
Freelance Archaeologist
Self-Employed
07.2016 - 10.2018
Store Manager
Seconds Ahead
08.2007 - 12.2010
Bachelor of Arts - English literature
University of Gloucestershire
Bachelor of Arts - Archaeology
University of Exeter
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