Samantha Horrix
Tadley,Hampshire
Summary
Strategic and results-oriented Lead Contracts Manager with over a decade of experience in contract negotiation and management, including regulated utilities and infrastructure sector. Currently overseeing a £150M portfolio as part of a £40B national investment in energy infrastructure, with a proven track record in managing large, cross-functional teams and delivering commercial value through robust contract governance and supplier performance oversight. Skilled across the full contract lifecycle, both pre and post-award, with a focus on risk mitigation, compliance, and continuous improvement. Adept at engaging with executive stakeholders, regulators, and framework partners to drive alignment and efficiency. Recognised for embedding best practice, enhancing KPI-driven team performance, and leading training and onboarding initiatives that strengthen organisational capability.
Overview
8
8
years of professional experience
Work history
Lead Contracts Manager
SSEN Distribution
09.2024 - 05.2025
- Led and developed a team of 14 Contract Managers, overseeing delivery of a £150M portfolio of infrastructure.
- Increased contract portfolio efficiency by 17% in 6 months through structured performance management.
- Negotiated adjustments on high-risk contracts, preventing £5M+ in potential commercial losses.
- Reduced onboarding and training ramp-up time by 30% with a new induction and support framework.
- Responsible for end-to-end contract lifecycle pre and post-award, including performance management, training, and regulatory compliance.
- Define KPIs, coach team members, and track delivery progress to ensure on-time, on-budget outcomes aligned with SSEN licence obligations.
- Support governance reviews and audit readiness through strong documentation and risk reporting.
- Engage with internal and external stakeholders, including legal, finance, project delivery, and senior leadership, to resolve disputes, mitigate risk, and optimise contract outcomes.
- Maintain strategic oversight of evolving legislation, regulatory updates, and industry policy changes, ensuring the contract portfolio remains fully compliant and aligned with national infrastructure priorities and SSEN’s licence obligations.
Grid Connections Business Relationship Manager
SSEN Distribution
06.2023 - 01.2024
- Delivered improvements in service and response KPIs, driving 22% increase in stakeholder satisfaction.
- Built and managed strategic relationships with regulators, clients, and internal functions to align delivery with business objectives under RIIO-ED2.
- Resolved operational and contractual challenges by influencing internal change and improving communication flows across teams.
Customer Advocate and Operations Manager
GB Labs (Support) Ltd
01.2018 - 06.2023
- Improved customer retention from 80% to over 90% within 3 months through process redesign and contract clarity.
- Delivered annual cost savings of 12% by optimising contract workflows, introducing risk controls and KPIs, and resolving legacy inefficiencies.
- Contributed to a 54% increase in sales performance by aligning product support with commercial strategy.
Executive Assistant
51Degrees
03.2017 - 01.2018
- Led negotiations of complex, high-value contracts with blue-chip clients, supporting legal and commercial compliance across multi-stakeholder deals.
- Played a key role in readiness for ISO 9001 and ISO/IEC 27001 certifications.
Education
GCSEs - Grades A–C
St Bartholomew’s School
Contract Law
LORs (Richard Stevens)
Foundational Project Management & NEC3
University of Bedfordshire
Lean Six Sigma
(Ongoing study - University of Bedfordshire)
Inclusive Leadership Development Program
University of Bedfordshire
GDPR Certification
Content Advisory
NVQ Level 2 - undefined
Health and Social Care
Skills
- Contract Management (Pre and Post-Award)
- Execution Oversight
- Governance & Compliance
- Leadership & Team Development
- Managing Large, Cross-Functional Teams
- Performance & KPI Management
- Commercial Metrics & Value Delivery
- Stakeholder Engagement
- Executive & Regulator Liaison
- Cross-Functional Influence
- Supplier Relationship Management
- Framework Partner Collaboration
- Risk Mitigation & Issue Resolution
- Commercial Exposure Reduction
- Process Improvement
- Operational Efficiency
- Training & Onboarding
- Contract Systems
- Microsoft Office Suite
- Basic Power BI
Timeline
Lead Contracts Manager
SSEN Distribution
09.2024 - 05.2025
Grid Connections Business Relationship Manager
SSEN Distribution
06.2023 - 01.2024
Customer Advocate and Operations Manager
GB Labs (Support) Ltd
01.2018 - 06.2023
Executive Assistant
51Degrees
03.2017 - 01.2018
NVQ Level 2 - undefined
Health and Social Care
GCSEs - Grades A–C
St Bartholomew’s School
Contract Law
LORs (Richard Stevens)
Foundational Project Management & NEC3
University of Bedfordshire
Lean Six Sigma
(Ongoing study - University of Bedfordshire)
Inclusive Leadership Development Program
University of Bedfordshire
GDPR Certification
Content Advisory
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