Samantha Haddon
Dagenham,Essex
Summary
Dedicated healthcare professional with extensive expertise in elderly care and dementia support. Proficient in the use of medical software and specialised equipment, ensuring patient safety and compliance with healthcare ethical standards. Demonstrates mastery in hoist operation, personal care plan execution, and palliative care techniques. Skilled in assisting with personal hygiene, mobility assistance, and end-of-life care, while maintaining respect for patient boundaries. Committed to enhancing patient well-being through responsive listening and person-centred care plans.
Compassionate individual with strong desire to support and care for others. Demonstrates excellent communication and interpersonal skills, combined with background in customer service and teamwork. Committed to providing high-quality care and enhancing well-being of those in need.
Overview
24
24
years of professional experience
Work history
Care Assistant Reablement
ECL Ltd
Havering, Essex
2023.06 - 2024.10
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Daily routine assistance Morning, Lunch, Dinner, and Bed repeated for 8 Clients
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Administered medication to patients, ensuring proper health management.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
Residential Child Care Worker
Momentum
Thundersley, Essex
2021.03 - 2022.10
- Working in residential and secure unit for 6 under 16 troubled children, Taking care of their everyday needs and wellbeing.
- Encouraging them to make right decisions in all manner of situations, offering appropriate support in immediate crisis, dealing with sometimes difficult emotional situations in non-judgemental manner.
- Dealing with administration required, risk assessments, care plans, daily logs and record keeping.
- Utilised crisis intervention techniques during challenging situations to maintain peace and order within residential facility.
General Assistant
Elior
2020.03 - 2021.03
- Ensured clean and organised dining area with regular cleaning duties.
- 06:00-22:00 managed over 800 customers daily
- Stocked service stations appropriately for uninterrupted service delivery.
- Managed cash transactions with accuracy, maintaining financial integrity of establishment.
- Maintained stock inventory for sufficient supplies during peak hours.
- Resolved complaints promptly, leading to enhanced customer trust.
- Adhered strictly to health and safety regulations, ensuring safe environment for both staff and customers.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
Customer Service Advisor
Alba Plc
2004.08 - 2004.10
- Answering all incoming calls
- Help/Advise to customers reporting faults on company electrical products
- Arranging engineers to repair customers units
- Filing all documents in correct filing cabinets.
- Managed over 40 customer calls per day
- Guided customers through troubleshooting process with patience and clarity.
- Assisted customers in product selection to boost sales.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Administrative Assistant
Tosh UK Ltd.
2004.03 - 2004.07
- Answering Incoming calls
- Help/Advise customers on different Products/Accessories
- Advising customers what and how different equipment will do to help them
- Ordering stock, stationary, P.O.S, and other general needs
- Maintaining client files & computer database
- Formatting and finalising presentation and client work in Excel and PowerPoint
- Administration, Filing all documents in correct files, keeping everything organised on day to day basis
Sales Advisor
Vodafone Retail
2001.10 - 2004.03
- Dealing with customer questions
- Help/Advise customers on different Products/Accessories
- Advising customers what and how different equipment will help them
- Handle different payments methods i.e. Credit/Debit Cards, Cash or Cheques
- Stock control and general store maintenance
Flexible Contract
Bupa
2000.10 - 2001.01
- Helping with different problems around the homes
- Co-ordinate activities for the residents
- Help with various jobs including laundry, cleaning and keeping the residents happy
- General House Keeping
Education
Health and Social Care Level 1 -
2017.01 -
BSL Level 1 - undefined
2004.01 -
BSL Level 2 - undefined
2005.01 -
Art and Photography
Havering College
Hornchurch 2001.01 - 2002.01
Travel and Tourism
Havering College
Hornchurch 2000.01 - 2001.01
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Robert Clack
Dagenham 1995.01 - 2000.01
Skills
- Physical therapy assistance
- Assisting with personal hygiene
- End-Of-Life care competency
- Hoist operation mastery
- Bathing and dressing assistance
- Mobility assistance proficiency
- Elderly support expertise
- Person-centred care plans
- Activities of Daily Living
References
Reference available on request
Career History
- Volunteer, Full Time Carer, 2011-09, 2017-03, Early Morning starts to assist in daily personal care for my Gran., Assiting with Bathing and washing personal hygene, Washing my Grans clothes, House maintaince, polishing hoovering cleaning, Doing my Grans Breakfast, Lunch and Dinner, Assiting my Gran to bed
- Lets Play Ltd, Volunteer Assistance, 2010-01, 2011-08, Early morning starts to help set up Playschool, Co-ordinate activities for the children, Prepare snack and lunch time duties, Filing Children’s records in correct filing cabinets.
Timeline
Care Assistant Reablement
ECL Ltd
2023.06 - 2024.10
Residential Child Care Worker
Momentum
2021.03 - 2022.10
General Assistant
Elior
2020.03 - 2021.03
Health and Social Care Level 1 -
2017.01 -
BSL Level 2 - undefined
2005.01 -
Customer Service Advisor
Alba Plc
2004.08 - 2004.10
Administrative Assistant
Tosh UK Ltd.
2004.03 - 2004.07
BSL Level 1 - undefined
2004.01 -
Sales Advisor
Vodafone Retail
2001.10 - 2004.03
Art and Photography
Havering College
2001.01 - 2002.01
Flexible Contract
Bupa
2000.10 - 2001.01
Travel and Tourism
Havering College
2000.01 - 2001.01
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Robert Clack
1995.01 - 2000.01