Samantha Gorton
Featherstone,South Staffordshire
Summary
A dedicated professional with expertise in strategic planning and quality assurance, complemented by strong communication skills and resourcefulness. Proficient in CITB - Site Supervisor Safety Training Scheme and First Aid at Work, ensuring a safe and efficient work environment. Demonstrates exceptional problem-solving abilities and marketing acumen, aiming to leverage these skills towards achieving organisational goals.
Overview
1
1
Certification
6
6
years of post-secondary education
15
15
years of professional experience
Work history
Regional Remerch Manager
Lidl
Wednesbury, West Midlands
2016.09 - Current
- Delivered high-quality outcomes by meeting tight deadlines and budget limits.
- Expedited issue resolution to minimise delays across project timelines.
- Mitigated project risks to avoid potential pitfalls during delivery.
- Steered teams through complex project phases to successful completion.
- Developed comprehensive project plans for reliable execution and delivery.
- Facilitated smooth transitions between project stages for seamless progression.
- Allocated resources effectively through meticulous project scheduling.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Coordinated cross-departmental collaboration to improve workflow and continuity.
- Supervised project timelines to support timely completion.
- Coordinated hiring, recruitment, and training strategies to build capable teams.
Sales and Service Supervisor
Powertrain Products LTD
Willenhall, West Midlands
2015.01 - 2016.09
- Delivered complex projects on time and within budget for service teams.
- Managed daily priorities to keep operations running smoothly.
- Resolved client and company issues by mediating discussions promptly.
- Verified invoices with care to improve order accuracy.
- Built stronger business relationships through regular client follow-ups.
- Handled urgent customer problems quickly to improve service quality.
- Processed purchase and sales orders promptly to keep transactions moving.
Store Manager
JD Sports
Walsall, West Midlands
2013.01 - 2015.01
- Streamline operations to maximise efficiency and minimise waste through daily reviews.
- Manage staff rosters to keep adequate coverage during peak times.
- Monitor inventory levels regularly to prevent stock shortages and overages.
- Maintain an organised stock room for quick access to goods.
- Boost store reputation through meticulous upkeep, product presentation, and service.
- Lead training sessions for new employees to build required skills.
- Handle cash transactions accurately to minimise discrepancies at the till.
- Oversee visual merchandising to improve overall store appearance.
- Coach underperforming employees to improve job performance significantly.
- Resolve customer complaints promptly to protect store image and relationships.
Deputy manager
Brantano
Walsall, West Midlands
2011.02 - 2013.01
- Collaborated with manager on daily delivery of organisational priorities.
- Facilitated staff meetings to strengthen day-to-day collaboration.
- Assisted with budget management to control spending effectively.
- Streamlined administrative functions to improve overall office efficiency.
- Supervised team members to complete tasks to standard.
- Facilitated conflict resolution to maintain a harmonious work environment.
- Upskilled staff through targeted training to strengthen team capabilities.
- Translated senior management directives into front-line policies and staff changes.
- Implemented policy updates with staff following translated directives.
Education
A-Levels - Sociology, Drama, Music, Dance
Wood Green High School College of Sports, Maths & Computing
Wednesbury, Sandwell 2001.09 - 2007.07
Skills
- Strategic planning
- Resourcefulness
- Quality assurance
- Marketing expertise
- Communication skills
- Problem solving
Certification
CITB - Site Supervisor Safety Training Scheme
Emergency First Aid at Work
DBS check
References
References available upon request.
Timeline
Regional Remerch Manager
Lidl
2016.09 - Current
Sales and Service Supervisor
Powertrain Products LTD
2015.01 - 2016.09
Store Manager
JD Sports
2013.01 - 2015.01
Deputy manager
Brantano
2011.02 - 2013.01
A-Levels - Sociology, Drama, Music, Dance
Wood Green High School College of Sports, Maths & Computing
2001.09 - 2007.07