Samantha Gorman
Bristol,Bristol
Summary
Proven ability to lead and motivate teams, fostering collaboration and driving results. Skilled in conflict resolution, effective communication, and strategic planning, ensuring smooth operations and high team morale. Adept at adapting to new challenges and implementing innovative solutions to improve efficiency and performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Manager
Waitrose & Partners, Westbury Park
Bristol
11.2024 - Current
- Team Manager accountable for Customer Experience, Bolt-on, and people management responsibilities.
- Team development through D&G and Partner Lifecycle processes.
- Duty management and CSL responsibilities, leading the branch on a daily basis.
- Leadership of key compliance area, achieving region-leading result of 95% in the most recent LRQA.
- Commercial prioritisation through sales and wastage analysis, enhancing profit and bolt-on contribution.
- Democratic advocacy, achieving a score of 7.8 in the new role through promotion of partner voice, collaboration, and feedback channels.
Team Leader / Branch Product Specialist
Waitrose & Partners, Westbury Park
Bristol
01.2013 - 11.2024
- Team Leader role, responsible for the day-to-day running of the Food Service bolt-on area, covering food service counters, and the partner dining room.
- Bolt on scheduling and coverage.
- Partner training and follow-up.
- Duty management and keyholder responsibilities.
- Stock management routines and adherence.
- Meat and fish specialist knowledge.
Assistant Section Manager
Waitrose, Westbury Park
Bristol
01.2012 - 01.2013
- Responsible for Retail and Compliance Sections in previous branch structure
Meat & Fish Specialist
Waitrose, Westbury Park
Bristol
01.2006 - 01.2012
Education
NVQ Level 2 - Fishmonger
Remit
2023
Diploma of Higher Education - Animal Care
Filton College
Bristol2004
Skills
- Customer experience
- Team development
- Duty management
- Compliance leadership
Certification
- Duty Manager
- Hiring Manager
- Disciplinary and Grievance
- Key holder
- Independent Notetaker
Timeline
Team Manager
Waitrose & Partners, Westbury Park
11.2024 - Current
Team Leader / Branch Product Specialist
Waitrose & Partners, Westbury Park
01.2013 - 11.2024
Assistant Section Manager
Waitrose, Westbury Park
01.2012 - 01.2013
Meat & Fish Specialist
Waitrose, Westbury Park
01.2006 - 01.2012
NVQ Level 2 - Fishmonger
Remit
Diploma of Higher Education - Animal Care
Filton College