Samantha Gilbey (Cert CII)

• Handling both direct and reinsurance claims from start to finish across a range of classes of business including Direct APH, with a focus on casualty excess of loss reinsurance.
• Undertaking investigations into complex company history to determine validity of contract and claim.
• Working knowledge of policy wordings in common use in the reinsurance and insurance market.
• Calculate and update accurate reserves.
• Use of ECF2, CLASS and LMCS systems.
• Authority limit of 2 million USD/GBP/EUR.
• Negotiating settlement of claim including attending joint settlement meetings.
• Account and portfolio management including;

* Quarterly reporting both internally and to Board of Directors where required.

* Identifying areas of deterioration and improvement and targets for focus for the year.

* Identifying audit targets and undertaking audits on cedants.

* Liaising with actuaries to determine appropriate IBNR

• Supporting junior members of both the team and other teams.
• Attend market meetings as representative of AXA LM including London Market meetings (LMCS).
• Assist Project Manager during sale of portfolio, including organising and overseeing information sharing between parties.
• Liaise with external auditors as required.
• Liaise with brokers and cedants to maintain good working relationship.
• Assisting in-house legal team with Regulatory adherence.
• Additional Responsibilities
• Sports & Social committee member
• Employee Committee Council member
• First aider

• Dealing with high net worth policyholders and managing team discretion.
• Carrying out monthly quality audits on team members to monitor and report on leakage.
• Responsible for ensuring that team SLAs are met, encouraging team members to increase productivity where required.
• Responsible for providing coaching for team members including personal development plans and one to ones and developmental feedback.
• Attending Hiscox Senior Management meetings to provide feedback and provide process improvement suggestions including supplier management.
• Produce monthly MI Packs and data slides to senior management and directly to the client.
• Developing and amending existing processes to ensure maximum efficiency and consistency including use of Visio to create new process flows.
• Redesign the company training academy to progress staff and therefore retain talent where appropriate.
• Reviewing and amending team resource model to ensure team operating within budget.
• Responsible for complaint resolution for the team within agreed company and client timescales and target. Improved complaint ratio to 0.7%
• Additional activities:
• Attending sales meetings for potential new WNS clients and acting as a subject matter expert.
• Assisting in the implementation of new WNS client’s pack including providing commentary around suggested policy wording.

• Handling the claim from cradle to grave on a delegated authority for the client comprising of arranging repairs, hire, recovery, liability dispute, credit hire defence and personal injury claims including ex-MOJ.
• Using the MOJ Portal on a daily basis to handle personal injury claims.
• Handling complaints both verbal and written.

• Dealing with disease claims on a delegated basis, end to end.
• Tracing historic employers liability insurance for several clients and assessing corporate history.
• Attending meetings with high profile clients at various locations.
• Preparing reports, data analysis and presenting to client, insurance companies and Account management team.
• Using the MOJ portal where appropriate.
• Attending disease conferences and training seminars to expand knowledge and keep up to date with developments in the disease market.
• Training junior members of staff in both traditional and delegated handling.

• First Party Claims end to end.

• Motor FNOL and Repair Management.

• Motor claims handling including liability disputes.
• Training various new members of staff.
• Credit hire defence.