Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Galloway

Retail Assistant Manager
Edinburgh

Summary

Working in the charity sector, making a difference every day to someone's life.

Boosting sales, enrolling new Gift Aid donors. Training volunteers to gain new skills. Having good attention to detail when visual merchanding to create displays.

Providing excellent customer service.

Overview

7
7
years of professional experience

Work History

Assistant Manager

British Heart Foundation
Edinburgh
09.2019 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Designate Manager

British Heart Foundation
Edinburgh
04.2017 - 09.2019
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Retail Sales Associate

British Heart Foundation
Edinburgh
08.2016 - 04.2017


  • Stocked merchandise, clearly labeling items, and arranging according to size and item.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Accepted donations and explained about Gift Aid donations. Signing up new donors.

Volunteer

British Heart Foundation
Edinburgh
09.2015 - 08.2016
  • Supported staff team with smooth-running of the shop. Worked on cash desk. Books. Media. Jewellery. EBay. To help boost sales for the shop. Provided excellent customer service.

Education

Craigmount High School
Craig's Road Edinburgh

Skills

    Training

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Timeline

Assistant Manager

British Heart Foundation
09.2019 - Current

Designate Manager

British Heart Foundation
04.2017 - 09.2019

Retail Sales Associate

British Heart Foundation
08.2016 - 04.2017

Volunteer

British Heart Foundation
09.2015 - 08.2016

Craigmount High School

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Samantha Galloway Retail Assistant Manager