Samantha Ford

Responsible for welcoming and assisting gym members, ensuring they feel valued and supported, even during early shifts (5:30 AM).

• Greet and assist members, addressing their needs and enquiries in a professional and friendly manner.
• Prepare and manage the MIS Access Control Report, addressing denied entries from the previous day.
• Utilise Gym Manager (CRM) Software to handle member enquiries, including class bookings, payments and account updates.
• Provide timely and accurate solutions to member issues, contributing to a positive and seamless experience.

• Answered telephone calls, managed patient enquiries and scheduled appointments efficiently.
• Maintained accurate records of dental work being sent and received.
• Updated and managed patients' medical records using CS R4 Clinical+ Software.
• Ensured the reception and waiting areas were clean, welcoming and organised for patients.
• Ordered and restocked dental (including prescribed medications) and office supplies to ensure smooth daily operations.
• Developed strong rapport with regular patients, contributing to a friendly and supportive practice atmosphere.

• Assisted with administration.
• Scheduled and carried out property viewings.
• Liaised with clients.

• Assisted in the daily operations of EASE, a company providing services to estate agents, including booking inventories, arranging gas safety and electrical checks for tenants/landlords.
• Supported the business by typing and preparing inventory reports, ensuring accuracy and efficiency in documentation.

Junior Shorthand Typist (First Job Role)

General Secretary's Office

• Assisted the Personal Assistant (PA) to the General Secretary in day-to-day office tasks.
• Managed filing, answering phones, made hotel and restaurant reservations and contributed to the smooth running of the office.

PA to Geoff Whitlow
National Officer for Local Authorities, NHS, Joint Industry Board for Plumbing and the Mobile Crane Industry

• Provided PA/Secretarial support to Geoff Whitlow, National Officer, across multiple industries and Committees.
• Managed communications for National Industrial Committees, ensuring members were kept informed with weekly circulars.
• Coordinated and arranged meetings/conferences for each Committee, including travel and logistics held every 2-3 months/yearly.
• Worked closely with various stakeholders from all regions of the UK, including industry members, Union Officials and MP’s.

Secretary to Robert Gomez, Chief Executive
Union’s Charity

• Provided comprehensive secretarial support to Robert Gomez, overseeing the Charity’s administrative needs.
• Assisted with applications for funding for the Union’s Charity, supporting a variety of charitable projects.

Switchboard Operator & Receptionist Relief

• Trained and operated the switchboard, providing assistance during peak times.
• Relieved the Receptionist for breaks and provided holiday cover when short-staffed.
• Took voluntary redundancy after discovering I was expecting my second child and as my boss, Geoff Whitlow, also decided to retire.
• The experience allowed me to build strong professional relationships with a wide range of individuals, including Union Members MP’s.