Samantha Flanagan

• Designed and implemented organisational implementation plans for the introduction of trauma-informed approaches and training to SCTS.
• Highlighted, assessed and mitigated risks.
• Developed and oversaw the delivery of a training for all employees, including leaders training for senior leaders.
• Development of evaluation measures, and monitoring of training progress.
• Contributed to corporate reporting on project progress.
• Worked in partnership with colleagues across SCTS, including the Judicial Institute.
• Built and maintained excellent internal stakeholder relationships, with Scottish Government, NHS Education for Scotland, and Justice Partner organisations.
• Develop and maintained excellent relationships with external training providers sourcing value for money learning solutions to meet internal learning needs of the organisation.
• Contributed effectively to senior management team meetings by generating ideas, sharing knowledge and providing feedback on activities and developments.
• Line Manager for AO and EO staff, identifying, planning and supporting the work and personal development of direct reports.
• Undertake own Continuous Professional Development (CPD) activities to address development needs.
• Supported the up-skilling of internal training staff to deliver in-house training.
• Developed and managed communication strategy alongside the Communications Team.
• Budget management and procurement exercises.

• Investigated and implemented best practice for hearings and witness procedures for public inquiries.
• Developed hearings processes for the smooth running of the inquiry.
• Maintained strict confidentiality through careful and correct storage of documents, in line with internal policies.
• Managed finance and procurement exercises for the hearings and witness team.
• Developed witness protocols, including protocols for vulnerable witnesses and trauma-informed approaches.
• Worked closely with legal colleagues in the accurate citation of witnesses, and management of attendance at hearings.
• Developed strong stakeholder relationships with Justice Organisations, legal and media representatives.

• Court Officer responsibilities, including the management of Jurors, productions and witness preparations required for Trials.
• Ensuring the smooth running of the Sheriff and Jury Trials at the Jury Centre through assisting, monitoring and providing advice and guidance to Jurors throughout the Trial process.
• Coordinating the set up of the Trial process at the Jury Centre, including ensuring equipment has been tested and is running correctly, and liaising with the Clerk of the Court throughout the Trial to ensure any issues are dealt with promptly.
• Answering queries relating to expenses and effectively dealing with decisions on Jury Excusal requests.

• National Probation training completed and certified to Level 2 of Probation Officer Scale
• Case Management and monitoring of Offenders on community based sentences, including electronically monitored sentences.
• In Court appearances for Department.
• Home Visits, and meeting with employers and other third parties.
• Interviewing of Offenders and victims, for the preparation of Reports to the Court.
• Conducting evidential interviews for breaches of Sentence.
• Full risk assessment and report writing of EM Bail Reports for Judiciary to assist with bail hearings.
• Preparation of reporting to the Courts.
• Comprehensive risk assessments, and monitoring for any patterns that may indicate an escalation of risk, on a daily basis.
• Induction of Offenders into their Sentence requirements.
• Liaison with third parties, government agencies, counsel/Court on a daily basis.
• Maintain current legislative knowledge, and operating within the Practice Framework.
• Scheduling and working within deadlines and legislative timeframes.

• Acting Service Manager cover as required.
• Trained/mentored new staff through both the civil and criminal Jurisdiction.
• Deputy Registrar, District and High Court appointment.
• Registrar of Marriages appointment.
• Search and Surveillance Act, Issuing Officer appointment.
• Being the first point of contact for the section with Judiciary and external stakeholders, including to oversee complaints/queries and escalate as required.
• Monitoring team performance and legislative compliance to then provide feedback and guidance as required.
• Providing initial and ongoing training for new Criminal staff.
• Providing initial training for Disputes and Tenancy Tribunal, and ongoing counter training and guidance for Customer Service staff on registrar powers.
• Staff rostering and workload allocation and monitoring in liaison with Service Manager .
• Management of Disputes Tribunal.
• Management of Tenancy Tribunal.
• Providing advice to the public on court processes and legislative guidelines.
• Case Management of all criminal files.
• Scheduling and coordination of cases, including remote hearing links.
• Liaising with various external and internal stakeholders to progress cases.
• Decision making within legislative guidelines.
• Updating and issuing of court documents.
• Entering and processing applications.
• Perform Registry Weddings.
• Clerking (court taking) of High Court Criminal trials, High Court Civil, Immigration Applications, Swearing in Ceremonies for new JP’s and Admittance to Bar ceremonies.