Samantha Evans

• Developed comprehensive talent acquisition strategies to enhance recruitment processes.
• High Volume recruitment
• Increased Time to hire.
• Lowered attrition %
• Collaborated with hiring managers to understand staffing needs and define role requirements.
• Utilised various sourcing techniques including social media and job boards to attract candidates.
• Conducted thorough candidate assessments to ensure alignment with company culture and values.
• Facilitated interview processes by coordinating schedules and preparing interview panels.
• Managed relationships with external recruitment agencies to optimise talent sourcing efforts.
• Implemented applicant tracking system to streamline recruitment workflow and improve candidate management.
• Provided training and support to hiring teams on best practices for interviewing and selection.
• Developed strong relationships with hiring managers for improved collaboration.
• Participated in networking events to broaden candidate pool.
• Organised and attended job fairs to increase company visibility.
• Delivered training sessions for hiring managers on interviewing techniques.
• Reduced time-to-fill for key roles through proactive candidate pipelining.
• Conducted comprehensive market research to inform recruitment strategy.
• Partnered with HR to align talent acquisition strategies with business needs.
• Negotiated successful offers with candidates to secure top talent.
• Drove continuous improvement in recruitment practices through data analysis.
• Improved quality of hire by developing robust screening processes.
• Conducted interviews to screen potential candidates suitable for job.

• Managed team of professionals to ensure smooth daily operations and customer satisfaction.
• Trained and mentored new team members to enhance skills and productivity.
• Conducted performance reviews and provided constructive feedback to team members regularly.
• Fostered a positive team environment that encouraged open communication and collaboration.
• Improved customer satisfaction through close collaboration with the team.
• Increased team cohesion by implementing regular feedback sessions.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Collaborated with management to identify areas for improvement and drive organisational change.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Fostered a high-performing environment to drive productivity and quality.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Delivered exceptional customer service by actively engaging with clients and addressing their needs.
• Facilitated financial transactions by accurately processing currency exchanges and ensuring compliance with regulations.
• Developed strong relationships with customers through effective communication and personalised service.
• Trained new staff on operational procedures and customer interaction strategies to ensure service consistency.
• Collaborated with team members to create promotional materials aimed at increasing customer awareness.
• Managed inventory by monitoring stock levels and coordinating with suppliers to maintain product availability.
• Implemented improvements to sales processes that enhanced efficiency and streamlined workflow across the team.
• Dealt with customer queries effectively, maintaining high quality service standards.
• Collaborated with sales team to meet monthly targets successfully.
• Increased brand awareness by conducting engaging product demonstrations.
• Built strong relationships with customers, resulting in repeat business.
• Negotiated and closed sales to secure profitable deals and contracts.

• Same role as Travelex.

• Same Role has Moneycorp and Travelex. Through a TUPE process from Thomas Cook to Travelex over the years.

I started my career with Thomas Cook as an apprentice when I left school. I studied NVQ 2 and 3 and became a perm sales consultant after my apprenticeship. I went through a TUPE process to American Express.