Samantha Duarte Santos
Birmingham
Summary
Years background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff.
Energetic Nurse Aide with experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations.
Overview
28
28
years of professional experience
Work history
Carer assistant
Avery Healthcare
Birmingham, West Midland
11.2022 - 09.2025
- Coordinated with healthcare professionals to provide comprehensive care.
- Maintained cleanliness of living areas, resulting in a safe environment.
- Managed dietary needs of patients, resulting in improved nutrition.
- Assisted patients at mealtimes, encouraging balanced diets.
- Handled emergency situations calmly, ensuring safety of all involved.
- Supported families with information on patient progress and condition.
- Respected privacy of the residents whilst providing care.
- Assisted with personal hygiene to ensure health and wellbeing.
- Ensured patient comfort by providing personal care services.
- Promoted independence for disabled individuals through assistance with daily tasks.
- Enhanced patient morale with regular interaction and conversation.
- Offered emotional support to patients during difficult times.
- Assisted in scheduling appointments with doctors or other healthcare specialists.
- Provided care for elderly patients, promoting their dignity and respect.
- Followed infection control policies strictly to minimise risks.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Cleaned and organised patients' living quarters.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored individuals' physical and emotional wellbeing, promptly reporting changes to doctors and family members.
- Monitored client health conditions and reported immediate issues to manager.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Kept patient environments clean and neat following optimum hygiene standards.
- Positioned, lifted and transported patients with limited mobility.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Updated families regularly on patient progress and treatment plan changes.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Massaged patient tissue and delivered other non-pharmacological pain relief.
Owner Manager
SamanthaDuarte M.E
NITEROI, RJ
01.2011 - 02.2012
- Managed day-to-day business operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Trained and developed team members to build human capital.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
Guarda Civil Municipal
Prefeitura Municipal de Itatiaia
Itatiaia, Rio de Janeiro - Brazil
01.1998 - 03.2005
- Maintained peace at large-scale community events through crowd control, site patrolling and access management.
- Performed rescue functions at accidents, emergencies and disasters, directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Provided empathy and support to victims while maintaining professional handling of suspects in line with the Police and Criminal Evidence Act.
- Protected life and property through enforcement of Brazil laws and regulations.
- Enforced traffic road legislation by issuing Fixed Penalty Notices, conducting speed checks and leading collision investigations.
- Collaborated with diverse public service professionals to enhance crime detection and prevention offerings within allocated territory.
Education
GCSEs - High School
Colegio Projecao
NiteroiDiploma of Higher Education - Nurse
Universidade Salgado de Oliveira - Universo
NiteroiDentist
Universidade Salgado De Oliveira - Universo
NiteroiDiploma of Higher Education - Lawyer
Universidade Estacio de Sa
NiteroiSkills
- Infection Prevention and Control
- Patient-centred care
- Outstanding communication
- Medication administration
- Outstanding patient care
- Patient assistance
- Dental hygiene
- Oral health education
- Oral Preventive care
- Effective leader
- Sales expertise
- Organised and efficient
- Cross-functional team management
- Leadership and team building
- Conflict resolution
- Customer service
- Strategies and goals
- Team oversight
Languages
Portuguese
Native language
English
Fluent
Spanish
Elementary
Timeline
Carer assistant
Avery Healthcare
11.2022 - 09.2025
Owner Manager
SamanthaDuarte M.E
01.2011 - 02.2012
Guarda Civil Municipal
Prefeitura Municipal de Itatiaia
01.1998 - 03.2005
GCSEs - High School
Colegio Projecao
Diploma of Higher Education - Nurse
Universidade Salgado de Oliveira - Universo
Dentist
Universidade Salgado De Oliveira - Universo
Diploma of Higher Education - Lawyer
Universidade Estacio de Sa