Samantha Defoe
Summary
I am a detail-oriented professional with strong organisational abilities and proficiency in Microsoft Office. I have effective communication skills and the following:
- Mailbox and diary management.
- Organising meetings and taking meeting minutes.
- Formatting documentation.
- General administrative tasks i.e. electronic filing, scanning, ordering.
I am able to combine these competencies to support operational efficiency and team objectives.
Overview
1
1
Certification
11
11
years of professional experience
Work history
Minute Taker
Reed Employment
London
2026.04 - 2026.04
- I was asked to return to GTR to undertake minute-taking responsibilities for the train driver's roster timetable season.
Business Support Administrator/Minute taker
Govia Thameslink Railway (GTR)
London, KingsCross
2023.03 - 2025.11
- Working within a team of administrators; facilitating smooth business operations by managing administrative tasks for management, drivers and station staff.
- Management of shared mailbox incoming emails.
- Managing calendars, booking and arranging meetings .
- Taking minutes, distributing agendas and distributing actions required.
- Preparing, formatting and finalising documents to strict deadlines.
- Ordering staff uniform, ID passes and equipment.
- Updating spreadsheets and trackers.
- Conducting visitor tours around Kings Cross & St Pancras stations
- Training temporary staff and new starters.
- Coordinating team meetings for better communication and project collaboration.
- Ensuring sensitive information is handled discreetly, protecting company confidentiality at all times.
- Promoting healthy client relationships through prompt query resolution.
Team Administrator
Hays Recruitment - Nursing & Midwifery Council
Stratford London
2022.08 - 2022.11
- Managing three mailboxes, handling email correspondence promptly, which improved response times.
- Sending the legal team's correspondence to Nurses under investigation following complaints from the public.
- Formatting and producing legal documents.
- Passing on queries to the legal team, in a timely manner, from nurses regarding the progress of their case, .
- Organising meetings, taking minutes and distributing actions for weekly team meetings.
- Successfully handling confidential information discreetly, upholding company integrity.
Team Administrator
Brook Street Agency - e-Qualitas
London, W1
2022.06 - 2022.08
- Working in a team responsible for issuing teacher training certificates.
- Formatting examiner reports to strict deadlines so the cohort of trainee teachers is officially qualified before September.
- Role required a keen eye for detail and strong grammar, to action alterations to documents.
- Using the Slack communication system for internal team communication.
- Streamlined office procedures with meticulous record keeping.
- Handled confidential information discreetly, upholding company integrity.
Criminal Justice Administrator
Page Personnel - Together for Mental Wellbeing
Lambeth, London
2022.04 - 2022.05
- Actioning emails from incoming mailboxes.
- Taking phone calls from clients.
- Sending out correspondence on behalf of colleagues and managers.
- Distributing daily post.
- Printing and scanning documents.
- Processing job applicants confidential documents for the HR team.
- Managing and updating spreadsheets and internal systems.
- Uploading job advertisements online.
- Taking and distributing minutes and actions following weekly meetings
CCG s117 & Tripartite Panel Administrator
Coyles Recruitment - King Edward VII Hospital
Windsor, Buckinghamshire
2021.05 - 2022.03
- Remote role working for the NHS Frimley Commissioning Team in Windsor.
- Updating detailed spreadsheets reflecting new decisions made by the commissioning team.
- Taking minutes at all meetings and distributing actions to all attendees.
- Typing correspondence for managers.
- Distributing and actioning incoming emails.
- Organising important company meetings, leading to improved communication across departments.
- Handling sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Medical Administrative Assistant
Rayment Recruitment - The Priory Chelmsford
Chelmsford, Essex
2020.11 - 2021.02
- Working within a team of four secretaries, booking appointments and sending out session invitations to clients.
- Keeping invoice system updated and sending out invoices to clients.
- Coordinating medical appointments for streamlined patient care.
- Monitoring inventory levels of office supplies to prevent shortages or excesses.
- Keeping waiting rooms clean and organised creating a comfortable environment for patients.
- Liaised with healthcare professionals to facilitate effective communication.
- Managed patient records, ensuring confidentiality and accuracy.
- Handled patient queries in a professional manner, improving customer service standards.
EA to Executive Directors
Newham University Hospital
Newham, E13
2019.01 - 2019.03
- Undertaking all Executive Assistant tasks including taking minutes at weekly management meetings.
- Arranging and distributing weekly on-call rotas.
- Typing and filing confidential information.
- Prioritising and filtering incoming calls.
Temporary Administrator/Medical Secretary
Your World Recruitment
Princess Alexandra Hospital, Harlow
2018.10 - 2018.12
- Taking calls from GPs, nursing staff and members of the public seeking mental health referral.
- Handling and processing incoming email referrals for the on-duty clinician.
- Scanning and filing confidential patient information.
- Audio typing consultant's assessments and correspondence.
- Typing for junior doctors their assessments and uploading to the SystmOne NHS system.
Administrator
Healthy Minds
Harlow
2017.11 - 2018.10
- Handling calls from members of the public seeking counselling services and going through a questionnaire with them.
- Updating their information on the database.
- Scheduling therapist appointments.
- Scanning client files.
- Sending confidential correspondence.
- Healthy Minds is a free NHS Service offering counselling and therapy for low to moderate depression.
Temporary Band 4 Medical Secretary
Sutherland Lodge Surgery
Chelmsford
2017.09 - 2017.09
- Covering the surgery's medical secretary's annual leave.
Cancellation Team Administrator
Reed Employment
Harlow
2017.03 - 2017.07
- Actioning the cancellation of companies who no longer require their franking machine or who want to update their equipment.
- Organise collections via the company system and update finance spreadsheets to strict deadlines.
Recruitment Administrator
Safer Places Domestic Abuse Charity
Bush Fair, Harlow
2017.01 - 2017.03
- Assisting the HR manager, sending out application forms and processing applicants' forms.
- Sending out reference requests.
- Processing successful applicants' documents, scanning, and filing them.
- Handling all incoming calls and welcoming interviewees and offering refreshments.
- Assisting the IDVA team with admin tasks.
A&E Liaison Team Administrator/ Junior Doctor Secretary
NHS North Essex Partnership Trust MHAAS A&E Liaison Team
2015.12 - 2016.11
- Working for the A&E Liaison Clinical Psychiatric Nurse by inputting crisis patient's information into the NHS database and issuing update letters to the patient's GP.
Audio Typist/Receptionist
CAMHS Harlow
2015.11 - 2015.11
- Typing out clinical assessment notes.
- Filing them on the CAMHS database.
- Covering reception.
- Greeting clients arriving to see clinicians or social workers.
- Handling incoming calls and offering refreshments.
Medical Secretary/Audio Typist
NHS Hertfordshire Trust Florence Nightingale Child Development Centre
Harlow
2015.01 - 2015.10
- Working within a team of secretaries manning the team inbox.
- Typing and processing consultant and clinician assessments.
- Handling parent's calls and sending messages to the medical staff.
- Audio and copy typing tasks.
- Scanning and filing hard copies.
- Sending out correspondence to patient's GP and parents, using strict confidential protocol.
Education
GCSE - English Literature, English Language, Art, RSA Typing, Maths, Childcare & Development, Human Biology
Stewards Comprehensive (now Stewards Academy)
Harlow, Essex, UKSkills
- Effective communication
- Organizational abilities
- Proficiency in Microsoft Office
- Email management
- Meeting minutes documentation
- Calendar management
Certification
Clean past DBS certificates & references available on request.
Timeline
Minute Taker
Reed Employment
2026.04 - 2026.04
Business Support Administrator/Minute taker
Govia Thameslink Railway (GTR)
2023.03 - 2025.11
Team Administrator
Hays Recruitment - Nursing & Midwifery Council
2022.08 - 2022.11
Team Administrator
Brook Street Agency - e-Qualitas
2022.06 - 2022.08
Criminal Justice Administrator
Page Personnel - Together for Mental Wellbeing
2022.04 - 2022.05
CCG s117 & Tripartite Panel Administrator
Coyles Recruitment - King Edward VII Hospital
2021.05 - 2022.03
Medical Administrative Assistant
Rayment Recruitment - The Priory Chelmsford
2020.11 - 2021.02
EA to Executive Directors
Newham University Hospital
2019.01 - 2019.03
Temporary Administrator/Medical Secretary
Your World Recruitment
2018.10 - 2018.12
Administrator
Healthy Minds
2017.11 - 2018.10
Temporary Band 4 Medical Secretary
Sutherland Lodge Surgery
2017.09 - 2017.09
Cancellation Team Administrator
Reed Employment
2017.03 - 2017.07
Recruitment Administrator
Safer Places Domestic Abuse Charity
2017.01 - 2017.03
A&E Liaison Team Administrator/ Junior Doctor Secretary
NHS North Essex Partnership Trust MHAAS A&E Liaison Team
2015.12 - 2016.11
Audio Typist/Receptionist
CAMHS Harlow
2015.11 - 2015.11
Medical Secretary/Audio Typist
NHS Hertfordshire Trust Florence Nightingale Child Development Centre
2015.01 - 2015.10
GCSE - English Literature, English Language, Art, RSA Typing, Maths, Childcare & Development, Human Biology
Stewards Comprehensive (now Stewards Academy)