Samantha Davis

Deliver excellent front-of-house service while leading the team to maintain high customer satisfaction through Mystery Guest standards. Plan and lead team-building activities, including reward-based incentive programs that boosted team morale and performance. Served as the Area’s Christmas Champion for two consecutive years: organized and chaired weekly Teams meetings, tracked regional targets, and rolled out brand updates and seasonal objectives. Ensure compliance with Greene King operational standards, including team hours tracking, voids, and fast clear procedures.

ADDITIONAL RESPONSIBILITY: AREA RECRUITER Supported recruitment across multiple sites by collaborating with General Managers, posting vacancies via SmartRecruiters on platforms such as Indeed and LinkedIn, and participating in strategic hiring discussions with Area and Business Development Managers. Assisted with onboarding processes and monitored new hire progress to ensure smooth integration and retention

• Managed personal and small business client accounts, providing guidance on financial products and processing applications for loans, credit cards, and other services. Performed outbound relationship calls and maintained accurate records to ensure compliance, support retention, and enhance customer satisfaction

• Delivered first-line support as a Help Desk Operator, handling customer queries via phone and email, logging technical issues, and coordinating resolutions with relevant teams. Utilised internal systems including AS400, CaseView Image, and ImageView for data management, case tracking, and documentation. Performed administrative duties such as data entry, filing, managing correspondence, and maintaining accurate service records to support operational efficiency.
• Prepared reports meticulously for accurate record-keeping purposes.
• Enhanced team efficiency for seamless workflow management.
• Ensured smooth functioning of the office with regular equipment checks.
• Maintained office supplies, reducing downtime due to lack of resources.