Samantha Davies
Portsmouth,Hampshire
Summary
Dedicated professional with expertise in customer focus, visual merchandising, and people management. Demonstrates patience under pressure and excels in time efficiency. Committed to enhancing operational success through strategic application of skills, aiming to contribute effectively to organisational goals.
Overview
10
10
years of professional experience
Work history
Floor manager
B&M Retail
Portsmouth, Hampshire
07.2020 - Current
- Assisted in managing daily operations by ensuring smooth workflow and employee coordination.
- Supported training of new staff members on operational procedures and customer service expectations.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Coordinated with team members to ensure efficient task delegation and workload distribution.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
- Assisted in stock take procedures, minimising discrepancies and errors.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Shop floor supervisor
B&M Retail
Portsmouth, Hampshire
06.2018 - 07.2020
- Supervised daily shop floor operations to ensure adherence to quality standards and safety protocols.
- Coordinated workflow among production teams to maximise efficiency and minimise downtime.
- Ensured high standards of customer service by effectively supervising shop floor activities.
- Updated pricing information regularly to ensure accuracy at all points of sale systems.
- Implemented visual merchandising techniques for an appealing store layout.
- Received and processed deliveries, confirming quantities to maintain balanced stock inventories.
Customer service assistant
B&M Retail
Portsmouth, Hampshire
08.2015 - 06.2018
- Provided product information and support to guide customers in their purchasing decisions.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Processed transactions efficiently while maintaining accuracy and providing exceptional customer service.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Built rapport with new and existing customers to boost retention.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Updated product labelling and pricing to reflect discounts and offers.
Education
GCSEs - English
The Hayling College
Hayling Island, HampshireSkills
- Customer focus
- Visual merchandising
- People Management
- Patience under pressure
- Cash handling
- Time efficiency
Timeline
Floor manager
B&M Retail
07.2020 - Current
Shop floor supervisor
B&M Retail
06.2018 - 07.2020
Customer service assistant
B&M Retail
08.2015 - 06.2018
GCSEs - English
The Hayling College
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