Samantha Czajka
Management
Sheffield,SHF
Summary
Adept at driving continuous improvement and fostering teamwork, I excelled as a Lifestyle Manager at The ExtraCare Charitable Trust, enhancing resident satisfaction and meeting key performance indicators. My expertise in administrative support and interpersonal communication has consistently contributed to operational excellence and high-quality service delivery across roles.
Positive, organized, and resourceful individual with talent for handling diverse responsibilities and managing multiple tasks efficiently. Possesses knowledge in customer service and event planning, with demonstrated skills in time management and problem-solving. Committed to creating exceptional experiences and delivering high-quality service to clients.
Overview
23
23
years of professional experience
Work History
Lifestyle Manager
The ExtraCare Charitable Trust
2007.10 - Current
- Deputy to the location manager and acted up fully into the position when the Location Manager was absent
- Undertaking all roles and responsibilities including effectively managing residents’ relations, staff issues, finance management, ensuring compliance in accordance with all regulated activity and other areas as described in the location manager’s job description
- Ensure Key Performance Indicators (KPI’s) are met
- Manage the delegated team and its work, providing a high quality and cost-effective service to all residents
- Keep up to date with developments in service delivery and best practice to ensure the service perform effectively and to high standards
- Manage and lead delegated staff to achieve high performance and effective operational delivery, including developing and improving staff capability
- Oversee all aspects of the catering and bar service, ensuring the highest quality of service and food production whilst fully complying with all health and safety, hygiene, and risk management requirements
- Provide direct line management to the Volunteer Organiser to ensure they are achieving the agreed target for volunteers in each location and actively promoting new recruits both internally and externally, including local deployment of the Volunteer Strategy
- Provide direct line management to the Activities Coordinator and Gym instructor to ensure they are achieving agreed targets and providing a high-quality service
- Work in collaboration with the shop managers to ensure they are compliant with all ExtraCare policies and procedures in regard to health and safety and other relevant regulations
Administrator
The ExtraCare Charitble Trust
2005.01 - 2007.10
- Admission of New residents
- Importing information onto the electronic system, the Portal
- This would include residents’ information, such as personal details, NOK details
- Ensure all care and additional service information is uploaded and adjusted when needed to ensure correct income is received
- Staff absence management
- Maintain staff records
- Resignation/ Termination forms for staff
- Accurately handling money, receipting, and banking in line with ExtraCare policy and Procedures
- Raising purchase orders and good receipting them on the electronic systems, eBis and EPSYS
Activities Assistant
The ExtraCare Charitable Trust
2005.01 - 2007.10
- Supporting the Village Activities Facilitator (VAF) in creating events, day trips and daily activities
- Sourcing and booking entertainers and tutors
- Attending activities meetings to liaise with residents what they would like to see
- Raise purchase orders or BAC’s request for entertainers and tutors
- Support the VAF with recruiting and managing Volunteers
Receptionist
The ExtraCare Charitable Trust
2005.01 - 2007.10
- Be welcoming and helpful to visitor in response to enquiries
- Provide a friendly and helpful telephone service ensuring call are answered quickly, transferred, and directed correctly
- Take comprehensive messages for other members of staff or residents and they are passed on
- Inform visitors of the procedure in the event of an emergency
- Good housekeeping
- Manage and keep accurate records of meeting room bookings, market stall bookings and guest room bookings
Commercial Executive
Comfast Limited
2005.01 - 2006.01
- Company Overview: (Sister Company to Arnold Wragg Ltd)
- Sales
- Purchasing
- Invoicing
- Accounts
- Creating accounts with suppliers and customers
- Dealing with customers and suppliers over the phone and face to face
- Post
- Deliveries
- Monthly figures
- Promotions
- Greeting Visitors
- Filing, faxing and general office duties
- (Sister Company to Arnold Wragg Ltd)
Buyer
Adesco Adhesives
2002.01 - 2005.01
- Purchasing Goods
- Goods inwards
- Interacting with suppliers over the phone and face to face
- Improve on price and lead time where possible
- Daily figures
- Monthly figures
- Stock Control
- Inter branch stock transfers
- Inter branch monthly transfer figures
- Invoice queries
- Liaising with Sales
- Greeting visitors
- General filing
- Sales
- Taking customer sales orders
- Liaising with purchasing
- Credit notes
- Entering sales orders
- Confirming deliveries for daily targets to be met
- Cash sales
- General office duties
Office Junior
Adesco Adhesives
2002.01 - 2005.01
- Lot of the task as above
- Archiving old paperwork
- Souring information from the archives
- Answering the telephone
Education
Level 5 - Management & Leadership
HITT Training
2001.04 -
Diploma Level 4 - Counselling
North Notts College
Worksop, United Kingdom 2001.04 -
Level 3 - Counselling
North Notts Collge
Worksop 2001.04 -
Level 1 & 2 - Counselling
Sheffield City College
Sheffield 2001.04 -
Level 2 - Business Administration
Business Administration
2001.04 -
Level 3 - Hospitality & Supervision
NVQ
Sheffield 2001.04 -
No Degree -
Handsworth Grange Secondary School
Sheffield 2001.04 -
Skills
Interpersonal communication
Customer service
Continuous improvement
Reliability
Professionalism
Administrative support
Teamwork and collaboration
Time management abilities
Excellent communication
Multitasking
Problem-solving abilities
Strong work ethic
Timeline
Lifestyle Manager
The ExtraCare Charitable Trust
2007.10 - Current
Administrator
The ExtraCare Charitble Trust
2005.01 - 2007.10
Activities Assistant
The ExtraCare Charitable Trust
2005.01 - 2007.10
Receptionist
The ExtraCare Charitable Trust
2005.01 - 2007.10
Commercial Executive
Comfast Limited
2005.01 - 2006.01
Buyer
Adesco Adhesives
2002.01 - 2005.01
Office Junior
Adesco Adhesives
2002.01 - 2005.01
Level 5 - Management & Leadership
HITT Training
2001.04 -
Diploma Level 4 - Counselling
North Notts College
2001.04 -
Level 3 - Counselling
North Notts Collge
2001.04 -
Level 1 & 2 - Counselling
Sheffield City College
2001.04 -
Level 2 - Business Administration
Business Administration
2001.04 -
Level 3 - Hospitality & Supervision
NVQ
2001.04 -
No Degree -
Handsworth Grange Secondary School
2001.04 -