Summary
Overview
Work history
Education
Skills
Interests
Timeline
Hi, I’m

Samantha Critchley

Southampton,Hampshire
Samantha Critchley

Summary

Talented Specialist with consultancy experience, skilled in helping businesses to achieve growth across commercial and operational objectives. Engages cross-functional teams with improvement activity to achieve key metrics. Plans and prioritises strategically for alignment with project timelines. Knowledgeable individual seeks opportunity in specialist role to deliver subject insight for improved team understanding. Educates and engages using excellent interpersonal skills for informed decision-making. Flexible and responsive for adaptable services tailored to business needs. Ambitious student offers can-do attitude and in-depth subject understanding to specialist role. Plans and multitasks successfully to achieve project demands. Develops targeted solutions using problem-solving skills for helpful, responsive business support. Friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings. Proactive and engaging mediator with practical health and safety knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
years of professional experience
9
years of post-secondary education

Work history

Apple
Southampton

Specialist
08.2022 - Current

Job overview

  • Dealing with customer queries & complaints
  • Delivering presentations to the team about the store statistics
  • Technical skills learnt throughout to aid customers
  • Quick thinking while being put on the spot
  • Constantly quick learning to prepare for new product launches
  • Making conversation and truly getting to know customers to give them the best experience without sounding like a harsh sale
  • Team player during launch events
  • Setting up customers with new products with patience and care
  • Organising team morale days/ events
  • Helping visually impaired/ deaf customers through accessibility needs and making them feel comfortable
  • Stock counts
  • Opening and closing the store, making sure every task has been done e.g., money counts
  • Creating presentations for customers on how to use apple products as well as demoing products
  • Helped lead photography tours with the company, teaching upcomers the best way to use their camera and accessories.
  • Exceeding expectations when I was given certain goals in sales

NHS Immunisation Management
Southampton, Hampshire

Call Handler
01.2021 - 03.2022

Job overview

  • Public speaking
  • Building trust and a reputation over the phone with an individual
  • Recorded data for computer-aided dispatch system with accuracy and precision.
  • De-escalated aggressive/ emotional and highly emotional calls with firm and diplomatic tone.
  • Used strategic questioning to extract important details from callers to help plan responsive action.
  • Navigated stressful and unpredictable situations with calm and collected approach.
  • Listened actively to caller concerns, questions and priorities.
  • Processed and actioned high number of calls during busy periods.
  • Keeping patient confidentiality
  • Booking Covid-19 vaccination appointments
  • Using excel, word and other program's to collect our data
  • Customer service e.g., dealing with complaints and anti-Vaxers
  • Working as a team to help others get to grips with their home computers.

Astoria
Portsmouth, Hampshire

Bar staff
07.2021 - 09.2021

Job overview

  • Dealing with customer complaints
  • Working as a team member
  • Adjusted lighting and music, creating entertaining atmosphere.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Refused drinks service to guests without appropriate proof of age.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Fast paced environment so time management greatly increased
  • Customer service
  • Cleaning all equipment and club areas
  • Adhering to covid-19 restrictions and implementing them within the club
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.

Sainsburys
Southampton, Hampshire

Customer Service Assistant
07.2018 - 08.2020

Job overview

  • Presenting a professional and friendly first impression of the company to all Customers
  • Advertisement of new technology
  • (e.g., Smartshop)
  • Assisting and conversing customers from all different paths of life
  • Helping other staff members
  • Customer service e.g., dealing with complaints and returns
  • Cashing up late at night with Guards
  • Supervising Checkouts
  • Shelf Stacking and stock.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Helped colleagues with handling complex queries, decreasing turnaround times.
  • Observed organisational values and principles to provide excellent customer experiences.

Gluten eXclusion
Southampton, Hampshire

business Assistant
04.2016 - 07.2018

Job overview

  • Presenting a professional and friendly first impression of the company to all visitors and clients
  • Managing incoming phone calls and mail
  • Running professional errands
  • Printing of copying any supplementary notes as required
  • Maintaining and organising labels and receipts
  • Booking appointments/ taking business calls
  • Budgeting/ buying ingredients every week.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Kept and maintained accurate filing system for preservation of office information.
  • Typed and proofread documents produced by other staff members.
  • Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
  • Provided printing, photocopying scanning support to colleagues.
  • Acted as main contact for internal and external clients.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

Education

Wildern Secondary School
Southampton

GCSEs
09.2013 - 05.2018

University overview

English language - 7

English literature - 6

Math's - 5

Drama - 7

History - 6

Food technology - 7

Religious Education - 7

Biology - 7

Chemistry - 7

Physics - 5


Barton Peveril College
Eastleigh, Hampshire

A-Levels
09.2018 - 05.2020

University overview

Psychology - B

English Language - B

Criminology - A

University of Portsmouth
Portsmouth

Bachelor of Science from Criminology with Forensics
09.2020 - 06.2023

University overview

  • 2:1

Skills

  • 75 words per minute with 98% accuracy
  • Proficiency in all areas of
  • Microsoft Office, including Word and PowerPoint
  • Excellent communication skills, both written and verbal
  • Confident public speaker
  • Fast learner
  • Team leader
  • Organisational skills
  • Confident
  • Team player (Helping others specifically with technology)
  • First Aid and CPR certified
  • Activity planning
  • Customer Relations

Interests

Interests
Hobbies & Interests, I am an avid user of PC games which is why I have such ease using new software on computers and typing quickly due to building my own gaming PC. Due to my recent employment for Apple, I have been able to advance my technical abilities further by completing courses and independent learning with professionals so I can help customers get the right product for them.During my school years, I enjoyed helping with any charity fundraisers. For example, I helped plan a cake sale at college and school multiple times to raise money for Macmillan Cancer support. At home, I enjoy cooking for my family, going to the Gym or learning new dances for my Society in University.At home I enjoy learning new skills within the beauty/ skin care area. Recently I have been teaching myself how to do acrylic nails and full body waxing. Throughout the years I've become comfortable with social media and have had a curiosity when it comes to producing content for the masses. I have learnt how to create TikTok's/ posts/ streams that catch the people's eye and would love to further my knowledge.

Timeline

Specialist
Apple
08.2022 - Current
Bar staff
Astoria
07.2021 - 09.2021
Call Handler
NHS Immunisation Management
01.2021 - 03.2022
University of Portsmouth
Bachelor of Science from Criminology with Forensics
09.2020 - 06.2023
Barton Peveril College
A-Levels
09.2018 - 05.2020
Customer Service Assistant
Sainsburys
07.2018 - 08.2020
business Assistant
Gluten eXclusion
04.2016 - 07.2018
Wildern Secondary School
GCSEs
09.2013 - 05.2018

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Samantha Critchley