Samantha Cook

• Planned menus with diverse and seasonal dishes using sustainable, locally sourced produce.
• Developed menus for continuous use, events and promotions for different seasons.
• Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
• Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
• Set kitchen standards governing cooking procedures, garnishes and food presentation.
• Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
• Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
• Maintained high safety standards during food preparation and serving procedures.
• Adhered to strict hygiene standards, ensured a clean working environment.

• Improved customer service by implementing new procedures and protocols.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Assisted in recruitment process to build an effective workforce.
• Managed daily operations to ensure smooth running of the shop floor.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Delegated tasks to team members efficiently improving overall productivity.
• Provided support to manager during audits, ensuring accurate reports.
• Implemented promotional strategies for increased footfall during holiday seasons.

• Improved customer service by implementing new procedures and protocols.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Assisted in recruitment process to build an effective workforce.
• Managed daily operations to ensure smooth running of the shop floor.
• Handled stock control duties diligently preventing overstocking or shortages.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Handled customer complaints effectively, restoring trust in our brand.
• Provided support to manager during audits, ensuring accurate reports.

• Assisted customers with enquiries to enhance their shopping experience.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Balanced till at end of day, maintaining accurate records.
• Greeted each customer warmly, creating a friendly shopping environment.
• Handled returns and exchanges following company policies, resulting in satisfied customers.

Helping out in the staff canteen

• Supported colleagues during peak hours to prevent customer dissatisfaction.
• Maintained a clean, organised workspace to ensure smooth daily operations.

• Utilised specialised tools for precise component assembly and disassembly.
• Adapted quickly to new models maintaining up-to-date skills in an evolving field.