Samantha Coleman
Farsley,Leeds
Summary
Accomplished professional with expertise in effective delegating, leadership in diverse environments, and product knowledge and integration. Demonstrates a strong ability to inspire motivation, evaluate performance metrics, and ensure adherence to regulatory standards. Adept at interpersonal effectiveness, diplomatic communication, and providing constructive criticism. Committed to mentoring and coaching teams towards achieving organisational goals.
Overview
40
40
years of professional experience
Work history
Dispatcher Team Leader
British Gas
01.2014 - 05.2025
- I started on my British Gas journey working in billing. The role was very demanding dealing with customer enquirers and complaints.
- I moved from billing to Probate and Home Energy Care (HEC). Probate was a difficult area to work as you were dealing with grieving customers so empathy was a big must.
- I then moved to Smart metering and finally dispatch.
- I am currently standing in as dispatch TL I have been in this role since March.
Assistant Manager
Morrisons M-Local
01.2013 - 09.2014
- Started as supervisor became assistant manager.
- The role involved opening and closing of the store accepting deliveries cashing up at the end of day, doing the rota for a team of 12. Ensuring the store was complaint with point of sale etc.
Assistant Manager
Coop
05.2003 - 01.2013
- I worked at the coop for 10 years I started on the tills and progressed to assistant manager. The role was very similar to Morrisons.
Hairdresser
01.1985 - 01.2003
- Trained as a hairdresser worked in a salon for a few years then went self employed.
Education
City and guilds - Hairdressing
Gcse - English, Maths, Chemistry
Skills
- [Type list of skills]
- Effective delegating
- Leadership in diverse environments
- Product knowledge and integration
- Inspiring motivation
- Performance metrics evaluation
- Knowledge of regulatory standards
- Interpersonal effectiveness
- Diplomatic communication
- Constructive criticism
- Mentoring and coaching
Timeline
Dispatcher Team Leader
British Gas
01.2014 - 05.2025
Assistant Manager
Morrisons M-Local
01.2013 - 09.2014
Assistant Manager
Coop
05.2003 - 01.2013
Hairdresser
01.1985 - 01.2003
City and guilds - Hairdressing
Gcse - English, Maths, Chemistry
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