Samantha Clayton
Derby,Derbyshire
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach and a proven ability to lead and collaborate with diverse teams, ensuring exceptional outcomes in both patient care and service delivery. Demonstrates strong commitment to providing outstanding customer service, supported by excellent verbal and written communication skills honed through interactions with patients, parents, and team members. Possesses a keen eye for detail, essential for maintaining high standards in safety protocols and operational efficiency. Skilled in addressing challenges effectively, including complaint resolution and troubleshooting in fast-paced environments. Committed to continuous professional growth by staying current with best practices and industry standards.
Overview
11
11
years of professional experience
Work History
Operations assistant
David Lloyd Clubs
Derby, Derbyshire
08.2018 - Current
- Promptly resolved queries for enhanced member satisfaction.
- Ensure smooth running's of reception operations, welcoming over 600 visitors per day, providing friendly and professional welcomes to all members and guests.
- Manage bookings for classes and activities, ensuring accurate scheduling and communication with members.
- Maintain health and safety standards, adhering to protocols for first aid and fire alarms, and acting as the main point of contact for emergencies.
- Assist members with inquiries, directing them to appropriate resources.
- Handle customer complaints with empathy and professionalism, with aim to resolve issues promptly and effectively.
- Support retail operations by merchandising stock, advising members on products, and maintaining organisation.
- Collaborate with management to improve service delivery and enhance member satisfaction.
- Improved operational efficiency by streamlining administrative processes.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Receptionist
Lbeauty
Derby, Derby
05.2017 - 08.2018
- Managed front desk operations in high-volume beauty salon, greeting clients with a warm and welcoming demeanour.
- Scheduled appointments, coordinated services, and maintained an organised booking system to optimise salon efficiency.
- Provided information about services and products, assisting clients in making informed choices.
- Handled cash and credit transactions, ensuring accurate billing and financial reporting, while pushing sales.
- Addressed client inquiries and concerns, delivering exceptional customer service to enhance client satisfaction and loyalty.
- Liaised with other beauty agencies and suppliers.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
Early Years Practioner
Sinfin Community Childcare
Derby, Derbyshire
01.2014 - 04.2017
- Led a team of 5 staff in a preschool setting, ensuring high-quality care and education for children aged 3-5 years.
- Collaborated closely with nursery managers and other professionals, including speech and language therapists and social services, to support children's development and well-being.
- Developed and implemented engaging learning activities in line with Early Years Foundation Stage (EYFS) framework, promoting holistic development.
- Followed protocols and legislation to ensure compliance with health and safety standards and safeguarding policies.
- Attended numerous Continuing Professional Development (CPD) sessions, including courses on equality and diversity, and first aid, to enhance skills and knowledge.
- Held positive relationships with children, parents, and staff, creating a supportive and inclusive environment
Education
Bachelor of Science - Diagnostic Radiography
University of Derby
Derby 09.2022 -
Certificate of Higher Education - Health Science - Double Biology and Physics
University of Derby
Derby 09.2021 - 06.2022
GCSEs - Mathamatics and English
University of Derby
Derbyshire 09.2020 - 07.2021
NVQ Level 3 - Childcare Development and Learning
Derby College
Derbyshire 05.2008 - 05.2010
Skills
- Proven ability to lead and collaborate with diverse teams
- Strong commitment to providing exceptional customer service,
- Excellent verbal and written communication skills, honed through interactions with patients, parents, and team members
- A keen eye for detail, essential in both radiography and customer service roles, ensuring high standards in patient care, safety protocols, and service delivery
- Ability to address challenges and resolve issues effectively, Experience with handling complaints and troubleshooting in fast-paced environments
- Dedication to professional growth with a proactive approach to staying current in best practices and industry standards
Affiliations
- Hiking, gardening, travelling.
References
References available upon request.
Timeline
Bachelor of Science - Diagnostic Radiography
University of Derby
09.2022 -
Certificate of Higher Education - Health Science - Double Biology and Physics
University of Derby
09.2021 - 06.2022
GCSEs - Mathamatics and English
University of Derby
09.2020 - 07.2021
Operations assistant
David Lloyd Clubs
08.2018 - Current
Receptionist
Lbeauty
05.2017 - 08.2018
Early Years Practioner
Sinfin Community Childcare
01.2014 - 04.2017
NVQ Level 3 - Childcare Development and Learning
Derby College
05.2008 - 05.2010
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