Samantha Bonde
Office & Compliance Manager
Rochdale,England
Summary
A hard working, confident, results-driven management professional with a successful background in both engineering and hospitality industries. Committed to achieving and exceeding demanding business objectives while remaining focused on providing an exceptional standard of service. Possesses very good interpersonal and excellent written communication and organisation skills, can influence decisions to develop positive internal and external relationships. With strong leadership qualities, enjoys managing and motivating, as well as training and mentoring staff within a productive and successful team and thrives in pressurised and challenging working environments.
After a lengthy and successful career predominantly in office settings, is currently looking for a new but suitably challenging position, one which will make best use of existing skills, qualifications and experience, whilst enabling further personal and professional development.
Overview
26
26
years of professional experience
Work history
General Office & Compliance Manager
HYDRO-TECHS SERVICES LIMITED
2024.08 - 2026.03
- Ensuring the effective and efficient management of all office-based Health & Safety policies and procedures.
- Making sure the company operates in full compliance with legal regulations and industry specific guidelines and ensuring international compliance regulations.
- Assisting Senior Management to organising and planning projects, manning-plans, arranging travel and accommodation provisions for 25 engineers and delivering relevant compliance training.
- Updating and maintaining accurate records using appropriate business systems, preparing for external audits including Safe Contractor and QMS ISO9001.
- All general clerical & administration tasks.
- Human Resource Management including recruitment and appraisals.
- Development, implementation and maintenance of the companies Quality Management System to ISO9001 accreditation standards.
General Office & Compliance Manager – (Role change due to sale & restructure of family business)
SAMPER INSTALLATION LIMITED
2023.12 - 2024.08
- Same role and responsibilities as described for Hydro-Techs Services Limited.
General Office Manager & Accounts
SAMPER INSTALLATION LIMITED
2008.07 - 2023.12
- Book-keeping and accounts using manual accounting techniques, VT and Xero computerised accounts.
- Very good understanding of cash book and bank reconciliation, nominal ledger, sales and purchase ledgers, trial balance, profit & loss accounts and balance sheet format.
- Submitting Quarterly Vat returns and Self Assessments online.
- Management of staff consisting of 100 Subcontracted Engineers and 5 office staff.
Self-employed mobile & home-based Beauty Therapist business (part time evening work)
BEAUTY IN MOTION
2012.04 - 2021.04
- Providing a wide range of friendly and professional "Mobile & Home-based" Beauty Therapy treatments.
- Customer service, Massage, Manicures, Pedicures, Facials, Waxing, Tinting, Makeup application, Indian Head Massage and Hot Stone Therapy.
Owner/Company Director
SAMPER HOTELS LIMITED - (T/A Flying Horse Hotel & Bar Mystique)
2000.02 - 2012.08
- Overall responsibility for all aspects of the day-to-day general running of a busy town centred ten bedroomed Hotel and Public House with Night Club.
- Always providing excellent levels of service to customers, as well as overseeing cleaning and chambermaid services and the hotel restaurant.
- Covering hotel reception, as well as undertaking all staff recruitment and management including running staff meetings and appraisals for up to 35 employees.
- Undertaking all basic bookkeeping including processing sales and purchase ledger systems with a turnover of £750,000 and gross profit margin of 65%
- Managing and planning customer private functions and events, as well as developing a successful over 21’s-night club and cocktail bar called "Bar Mystique".
Senior Beauty Therapist P/t employment
THE SALON, NORDEN (For Dawn Makin)
2009.01 - 2011.01
- Responsible for providing a wide range of beauty therapy treatments, providing expert advice to clients ever delivering the highest levels of product knowledge and customer service.
- Operating a computerised customer appointment system, as well as processing sales, stock taking and selling promotions.
Company Director
THE WONKEY DONKEY LIMITED (The Donkey Public House, Rochdale)
2008.01 - 2009.01
- Responsible for all aspects of the overall running of a semi-rural public house business, including managing all finances, cellar and staff management and general customer service.
- Successfully increasing the food sales turnover from £200 per week to £1,500 per week within four months of trading and increasing wet sales by 50% from £4,000 to £8,000 per week within the same period through introducing new entertainment and new bar services and quality customer service.
Company Director
SAMPER ENGINEERING LIMITED
Rochdale
2002.07 - 2008.06
- Assisting husband with bookkeeping and cash management of our small engineering business with a turnover of circa £600,000 per annum and profit margin of 30%
- Successfully managing all sales accounts, organising accommodation and travel for up to eleven sub-contracted Mechanical and Electrical Engineers.
Beauty Therapist – P/t employment
THE SALON NORDEN (For Rachael Gaunt)
2004.01 - 2007.01
- Providing a range of beauty therapy treatments to customers, as well as undertaking general reception duties including answering the telephone, processing sales, booking in client appointments and allocating treatment rooms
Education
NVQ Level 3 - Business Administration
Rochdale Training & Enterprise
NVQ Level 2 - Book-keeping & Accounts
NVQ Level 3 - Supervisory Management in Hospitality
NVQ - Pre-Uniformed Services
City & Guilds – Beauty Therapy - NVQ Levels 1, 2 & 3
10 x G.C.S. E’s Including Math and English - All Grades A-C
Springhill High School Rochdale
Skills
- Word, Excel, PowerPoint, Internet and Email
- Leadership & Management: Extensive roles in office and compliance management, HR and staff training
- Industry versatilit: Proven adaptability acros engineering, hospitality and beauty sectors
- Business Impact: Demonstrated ability to drive sales, manage finance and ensure regulatory complance
- Professional development: Continuous learning with multiple NVQ's and certifications
- Book keeping - VT and Xero Accounting software
References
REFERENCES AVAILABLE UPON REQUEST
INTERESTS & ACTIVITIES
Travelling & Any family orientated activities including Walking, Swimming, Bowling, Dining out, Concerts, Theatre, Theme Parks.
CUST
FULL UK DRIVING LICENSE
Timeline
General Office & Compliance Manager
HYDRO-TECHS SERVICES LIMITED
2024.08 - 2026.03
General Office & Compliance Manager – (Role change due to sale & restructure of family business)
SAMPER INSTALLATION LIMITED
2023.12 - 2024.08
Self-employed mobile & home-based Beauty Therapist business (part time evening work)
BEAUTY IN MOTION
2012.04 - 2021.04
Senior Beauty Therapist P/t employment
THE SALON, NORDEN (For Dawn Makin)
2009.01 - 2011.01
General Office Manager & Accounts
SAMPER INSTALLATION LIMITED
2008.07 - 2023.12
Company Director
THE WONKEY DONKEY LIMITED (The Donkey Public House, Rochdale)
2008.01 - 2009.01
Beauty Therapist – P/t employment
THE SALON NORDEN (For Rachael Gaunt)
2004.01 - 2007.01
Company Director
SAMPER ENGINEERING LIMITED
2002.07 - 2008.06
Owner/Company Director
SAMPER HOTELS LIMITED - (T/A Flying Horse Hotel & Bar Mystique)
2000.02 - 2012.08
NVQ Level 3 - Business Administration
Rochdale Training & Enterprise
NVQ Level 2 - Book-keeping & Accounts
NVQ Level 3 - Supervisory Management in Hospitality
NVQ - Pre-Uniformed Services
City & Guilds – Beauty Therapy - NVQ Levels 1, 2 & 3
10 x G.C.S. E’s Including Math and English - All Grades A-C
Springhill High School Rochdale