Samantha Blowers
Meir,Stoke on Trent
Summary
Adaptable and organised administrative professional with background in office management, event coordination and diary scheduling. Knowledgeable and hardworking communicator with up-to-date knowledge of relevant safety and data security regulations. Works hard to keep office running smoothly.
Proactive professional with talent for leadership and organisation. Demonstrates strong communication and problem-solving skills, honed through diverse roles in administration and team coordination. Capable of driving operational efficiency and fostering productive workplace environment.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Office manager
St Augustine's Catholic Academy
Meir, Stoke-on-Trent
09.2023 - Current
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Oversaw recruitment for clerical and teaching staff.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Updated management on team's activities and progress at weekly meetings.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Evaluated performance of 3 clerical workers, 1 Janitor and 1 site supervisor against company standards.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Updated office policies to reflect changing business needs and regulations.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Processed invoices and financial data with strong eye for detail.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Created and submitted progress reports to upper management.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Improved office efficiency by streamlining administrative procedures.
- Maintained company records in compliance with legal requirements.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Managed database to maintain updated records and accuracy.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Coordinated team meetings for effective communication and project alignment.
- Managed on-site evaluations, internal audits and customer surveys.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Administration assistant
St Augustine's Catholic Academy
Meir, Stoke on Trent
09.2018 - 09.2023
- Managed incoming calls, ensured effective communication channels.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Sorted and distributed business correspondence to correct department or staff member.
- Opened and routed business parcels and letters.
- Drafted professional meeting agendas, took minutes and followed up on action items.
- Arranged filing systems for easy use and retrieval by personnel.
- Maintained office supplies inventory for seamless operations.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Examined, scanned and input documents in software system.
- Prepared reports to support decision-making processes.
- Received and screened high-volume internal and external communications, calls and email.
- Gathered information, created charts and produced reports for staff.
- Handled sensitive information, maintained confidentiality at all times.
- Handled petty cash transactions, ensured proper financial management within office.
- Communicated professionally with clients, cemented positive relationships.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Wrote professional letters, emails and memoranda for business communication.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Responded to telephone enquiries from clients, vendors and members of public.
- Consistently arrived at work on time and ready to start immediately.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Successfully delivered on tasks within tight deadlines.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Lunchtime supervisor
St Augustine's Catholic Academy
Meir, Stoke-on-Trent
09.2016 - 10.2018
- Collaborated with other Lunchtime Supervisors to provide consistent care for all pupils.
- Promoted and supervised playground activities encouraging maximal student interaction.
- Set up and cleaned dining areas to promote food safety.
- Upheld discipline in eating areas to maintain orderliness.
- Guided student line-up to facilitate smooth lunchroom flow.
- Created positive, enjoyable lunchtime experience for 30 plus children.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Facilitated efficient student flow within canteen, minimised congestion during meal times.
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
- Enforced proper sanitation practices to prevent food spoilage and contamination.
- Assisted Special Educational Needs and Disabilities (SEND) students during mealtimes.
- Managed conflict amongst students to promote harmony.
- Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
- Administered first aid, ensured child safety.
- Ensured that pupils washed their hands before eating as part of promoting hygiene standards.
- Supervised pupils during lunchtime, ensuring good behaviour.
- Planned games and activities to occupy large student groups.
- Reported any significant behavioural issues to the relevant teacher or Head Teacher.
- Provided emotional support to distressed students, contributed to mental wellbeing.
- Managed dietary requirements and allergen issues.
- Responded quickly to accidents or incidents on the playground.
Training administrator
Brighter Futures
Meir, Hanley, Stoke on Trent
10.2010 - 10.2016
- Tracked impact of training programmes against pre-established metrics.
- Managed logistics of training events to ensure smooth running.
- Kept track of all necessary supplies and placed orders when needed, avoiding any disruption in the training schedule due to unavailability of resources.
- Coordinated cross-functional training initiatives to promote holistic learning approach.
- Greeted participants and provided friendly, helpful advice on training activity.
- Produced training and supportive materials tailored to organisational needs.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Collaborated with managers to identify workforce development needs, tailoring appropriate training interventions accordingly.
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
- Updated learning portals to reflect available training courses and resources, increasing employee engagement.
- Ran reception desk activity by greeting guests, fielding calls and coordinating deliveries.
- Organised delivery of specialised training in liaison with external service providers.
- Prepared training materials and supplemental aids to support employee comprehension.
- Held refresher courses and workshops to reinforce key concepts and skills.
- Liaised between departments to ensure coordinated efforts during trainings.
- Handled employee queries regarding training programmes, ensuring clarity and understanding.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Communicated updates on upcoming trainings to all employees, facilitating their participation in relevant programmes.
- Registered participant arrival to document attendance and enable course certification.
- Assigned training exercises and skill assessments to newly hired employees.
- Arranged training to bridge learning gaps and increase department capabilities.
- Achieved smoother operation with thorough record keeping.
- Developed effective training manuals, modules and teaching aids.
- Developed appropriate resources to meet needs of diverse audiences.
Data input clerk
Approach
Stoke, Stoke on Trent
10.2009 - 10.2010
- Added new data and notes to project and resource tracking spreadsheets.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Addressed enquiries by phone or email regarding data information.
- Offered support in resolving technical issues encountered during data entry processes.
- Streamlined office operations via fast, efficient data entry techniques.
- Updated office databases and records with accurate, current information.
- Photocopied, scanned and printed relevant data for manager.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded personal customer information within secure databases.
Education
Business Administration level 3 - Administration
Stafford College
Stafford 06.2013 - 06.2014
Business Administration Level 2 - Administration
Leek College
Leek, Staffordshire 06.2012 - 06.2013
Adult Literacy and Numeracy -
Cauldon College
Stoke 05.2012 - 11.2012
Skills
- Professionalism
- Staff management
- Spreadsheet creation
- File and data retrieval systems
- Data analysis
- Confidentiality maintenance
- Office coordination
- Risk Assessment
- Office management
- Prioritisation
- Safety consciousness
- Time efficiency
- Staff development
- Positive attitude
- Risk Management
- Professional ethics
- Written and verbal communication
Affiliations
- I have a family of 4 children, oldest 30 and youngest is 9, we having days out and walking our 2 dogs
Timeline
Office manager
St Augustine's Catholic Academy
09.2023 - Current
Administration assistant
St Augustine's Catholic Academy
09.2018 - 09.2023
Lunchtime supervisor
St Augustine's Catholic Academy
09.2016 - 10.2018
Business Administration level 3 - Administration
Stafford College
06.2013 - 06.2014
Business Administration Level 2 - Administration
Leek College
06.2012 - 06.2013
Adult Literacy and Numeracy -
Cauldon College
05.2012 - 11.2012
Training administrator
Brighter Futures
10.2010 - 10.2016
Data input clerk
Approach
10.2009 - 10.2010
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