samantha blewitt
birmingham,west midlands
Summary
Results-driven professional in telecommunications and customer relationship management. Expertise in maintaining confidentiality, managing schedules, and building strong client and colleague relationships. Skilled in data entry and email handling to optimise communication and operations. Focused on enhancing service experiences and supporting special needs students.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Telephone Operator
Tc cars
birmingham, west midlands
01.2005 - 05.2007
- Welcomed callers warmly, creating positive first impressions and fostering a friendly atmosphere.
- Directed incoming calls to relevant staff or department, ensuring prompt and efficient communication.
- Maintained confidentiality of sensitive information during calls, adhering to data protection regulations to protect caller privacy.
Special Needs Assistant
Tc cars
birmingham, west midlands
02.2005 - 04.2007
- Planned and rearranged schedules and itineraries in cases of inclement weather and emergencies.
- Greeted passengers and provided boarding instructions.
- Quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
- Provided 1:1 assistance to SEN students with behaviour and learning difficulties.
Order Taker
williams jones clifton
birmingham, west midlands
04.2005 - 09.2005
- Communicated estimated delivery times to customers, addressed delays proactively, and reassured clients to maintain satisfaction.
- Addressed customer queries and concerns with professionalism, offering solutions to enhance satisfaction levels.
- Executed opening and closing duties efficiently, ensuring seamless operations and thorough handovers.
- Assessed customer needs, recommended in-stock merchandise and services, and highlighted offers to drive volume purchases.
- Checked incoming orders for completeness, forwarding incomplete orders to backend employees for additional processing and verification.
- Fostered positive relationships with repeat customers, recognising their preferences to personalise the service experience.
Education
NVQ Level 1 - complete office training
Solihull College
Solihull 09.2004 - 06.2005
Skills
- Telecommunications knowledge
- Customer relationship management
- Data entry speed
- Email handling
Timeline
Order Taker
williams jones clifton
04.2005 - 09.2005
Special Needs Assistant
Tc cars
02.2005 - 04.2007
Telephone Operator
Tc cars
01.2005 - 05.2007
NVQ Level 1 - complete office training
Solihull College
09.2004 - 06.2005