Samantha Blatcher
Newdigate,Barking and Dagenham
Summary
Operational Duty Manager with proven expertise in managing global operations. Enhanced efficiency and compliance through strategic stakeholder engagement and performance monitoring. Specialized in logistics, planning and coordinating. Driving operational success in high pressure environments. Committed to fostering collaboration and continuous improvements for exceptional outcomes.
Overview
15
15
years of professional experience
Work history
Operational Control Centre Manager
Mitie Care and Custody
Gatwick, Surrey
04.2018 - Current
- Managed daily operations within control centre to ensure smooth processes.
- Monitored system performance and identified areas for improvement and efficiency.
- Coordinated communication between departments to facilitate seamless operational flow.
- Assisted in developing and implementing operational protocols and safety measures.
- Maintained accurate records of operational activities and incidents for reporting.
- Supported team members by providing training on operational tools and systems.
- Responded to operational issues promptly to minimise disruption to services.
- Managed staff rotas, ensuring full coverage during opening hours.
Night support worker
YMCA DLG
Crawley, West Sussex
06.2015 - 03.2019
- Provided compassionate support to individuals with diverse needs during night shifts.
- Assisted in creating a safe and welcoming environment for residents at all times.
- Monitored and recorded residents' behaviours and interactions to ensure well-being.
- Collaborated with team members to develop and implement personalised care plans.
- Facilitated engaging activities that promoted social interaction and emotional support.
- Participated in training sessions to enhance skills and knowledge in support work.
- Documented daily reports accurately, ensuring continuity of care.
Detainee custody officer
Tascor
Gatwick
03.2014 - 03.2016
- Ensured safety and security of detainees during transport and processing.
- Monitored detainee behaviour to maintain a calm and orderly environment.
- Assisted in managing daily routines and welfare requirements of detainees.
- Conducted thorough inspections of facilities and equipment to ensure compliance.
- Collaborated with law enforcement and legal representatives during detainee interactions.
- Provided support and guidance to junior staff members in operational procedures.
- Managed sensitive documents with discretion for confidentiality preservation.
Telephone answering service operator
Roadrunners
Horley, Surrey
05.2011 - 07.2014
- Managed incoming calls efficiently and ensured accurate message delivery to clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling and maintained updated records for multiple clients.
- Collaborated with team members to streamline call handling processes and improve response times.
- Adhered to company policies and procedures to maintain high standards of professionalism.
Education
Diploma of Higher Education - Public Services Level 3
East Surrey College
Redhill, SurreyGCSEs - English, Maths, Science, History and Geography
Oakwood School
HorleySkills
- Service delivery improvement
- Leadership excellence
- Customer relations
- Business development
- IT systems administration
- Staff development
- Performance monitoring
- Operations oversight
- Staff recruitment
- Customer Service
- Strategic planning
Timeline
Operational Control Centre Manager
Mitie Care and Custody
04.2018 - Current
Night support worker
YMCA DLG
06.2015 - 03.2019
Detainee custody officer
Tascor
03.2014 - 03.2016
Telephone answering service operator
Roadrunners
05.2011 - 07.2014
Diploma of Higher Education - Public Services Level 3
East Surrey College
GCSEs - English, Maths, Science, History and Geography
Oakwood School