Summary
Overview
Work history
Education
Skills
Timeline
Generic

Samantha Berkeley

Hereford

Summary

Strategic sales professional specialising in performance monitoring and upselling strategies. Leverages regulatory knowledge and problem-solving skills to address complex challenges. Leads teams through effective communication and active listening, fostering collaboration. Utilises analytical thinking and conflict resolution skills to achieve outstanding results.

Overview

9
9
years of professional experience

Work history

Customer sales assistant

FatFace
Hereford, Herefordshire
2026.06 - Current

Senior Guide

EE
Hereford
2021.01 - 2025.04
  • Motivated sales person with 4 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and with consistent outstanding customer service. Customer-focused salesperson, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skills to enhance efficiency and lead teams to achieve outstanding sales
  • Executed daily operational tasks to maintain smooth workflow.
  • Acquired and implemented new skills in daily operations to enhance workflow.
  • Completed assigned tasks within stringent deadlines to support project goals.

Team Leader

Livability Care Home
Hereford
2017.06 - 2021.01
  • Facilitated regular team meetings to review progress, address obstacles, and collaboratively generate solutions.
  • Facilitated morning handovers, ensuring equitable delegation of critical information and tasks to optimise team readiness.
  • Engaged with clients to identify goals and develop tailored strategies for successful achievement.
  • Recorded daily observations and care provided, ensuring precision and thoroughness for continuity of care.
  • Safeguarded confidential records of residents' care, ensuring compliance with GDPR and safeguarding policies.

Education

GCSE - A-C

The Hereford Academy
Hereford

Skills

  • Sales performance monitoring
  • Sales techniques
  • Upselling techniques
  • Customer focused
  • Regulatory knowledge
  • Problem solving
  • Stress management
  • Team leadership
  • Communication skills
  • Active listening
  • Analytical and critical thinking
  • Conflict resolution

Timeline

Customer sales assistant

FatFace
2026.06 - Current

Senior Guide

EE
2021.01 - 2025.04

Team Leader

Livability Care Home
2017.06 - 2021.01

GCSE - A-C

The Hereford Academy
Samantha Berkeley