Summary
Overview
Work History
Education
Skills
Affiliations
Personal Summary
Timeline
Generic

Samantha Becker

Havant,Hampshire

Summary

Accomplished professional with extensive expertise in retail banking, specialising in client relationship building. Demonstrates a strong understanding of regulatory compliance, coupled with proficiency in transaction processing and credit scoring. Adept at handling branch and office operations, administration while ensuring customer service excellence through effective communication and empathetic listening. Skilled in prioritising tasks to achieve timely outcomes and embracing change in fast-paced environments. Committed to using skills to drive positive client outcomes and enhance operational efficiency.

Dedicated employee with 24 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges.

Overview

32
32
years of professional experience

Work History

Personal Banking Consultant

Lloyd's Banking Group
Portsmouth, Hampshire
03.2001 - 06.2024
  • Optimised operational efficiency with innovative banking solutions.
  • Utilised advanced data analysis tools, generating insightful reports.
  • Meticulously audited financial statements, ensuring accuracy and transparency.
  • Promoted banking products and services, increasing brand visibility.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Engaged in team-building activities to build rapport with staff.
  • Partnered with cross-functional teams for seamless project execution.
  • Advocated for client needs, fostering long-term loyalty.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Utilised strong communication skills for handling customer complaints effectively.
  • Managed complex transactions, ensuring legal compliance.
  • Friendly and welcoming.
  • Understanding vulnerabilities to ensure an inclusive environment.
  • Friendly and approachable.

Administration clerk

Argos
Havant, Hampshire
01.1992 - 02.2001
  • Delivered excellent customer service through phone and email correspondence.
  • Maintained accurate records, ensuring accountability and transparency in transactions.
  • Processed employee expenses, saving time for the finance department.
  • Supported other staff members to improve team performance.

Education

GCSEs - Comprehensive School

Bourne Community College
United Kingdom
09/1985 - 06/1989

Skills

  • Retail banking knowledge
  • Client relationship management
  • Portfolio management
  • Transaction processing
  • Regulatory compliance understanding
  • Anti-Money laundering competence
  • Credit scoring familiarity
  • Debt recovery strategies
  • Branch operations handling
  • Budgeting and planning
  • Customer service excellence
  • Communication skills
  • Client relationship building
  • Listening to customers queries, concerns, issues and complaints with empathy taking learning from this to deliver a positive outcome
  • Prioritising daily tasks and diary management to ensure delivery and outcomes in a timely manner
  • Embracing change in a fast paced environment

Affiliations

  • Travelling

Personal Summary

In February 2024 I made the bold decision to take voluntary redundancy after 24 years of employment and fantastic career to take time out to travel and look after elderly family member.  I am now looking to return to work and continue my future development with transferrable skills, attention to detail the ability to listen and understand, willingness to learn and take on new challenges and progress with a new employer.

Timeline

Personal Banking Consultant

Lloyd's Banking Group
03.2001 - 06.2024

Administration clerk

Argos
01.1992 - 02.2001

GCSEs - Comprehensive School

Bourne Community College
09/1985 - 06/1989

Similar Profiles

CREATE PROFILE
Samantha Becker