Samantha Ball
Plymouth,Devon
Summary
A skilled professional with expertise in communication, coaching and mentoring, and feedback delivery. Demonstrates strong organisational skills, time management, and policy compliance, ensuring effective collaboration and liaison across teams. Adept at delivering training programmes and fostering productive environments to achieve operational excellence. Committed to driving success through strategic planning and continuous improvement.
Overview
32
32
years of professional experience
31
31
years of post-secondary education
Work history
Business Development
Esterlam International Ltd
Plymouth, Devon
09.2020 - Current
- Participated and helped organise industry events for networking and business development opportunities internationally.
- Generated new leads for business development through effective online prospecting techniques.
- Undertook detailed market research to aid business development initiatives.
- Identified potential customers for new business development opportunities.
- Identified areas of potential growth, contributing significantly towards business development efforts.
- Building strong relationships with our distributors enhancing sales worldwide.
- Keeping contact with current accounts to ensure customer satisfaction whilst identifying their new business needs.
- Scheduled appointments for potential clients increasing opportunities for new business development.
- Identified new business development opportunities to achieve consistent growth.
Slimming World Consultant
Self Employed
Plymouth, Devon
01.2009 - Current
- I have grown my own successful business over the last 16 years
- It has grown through effective communication, marketing and engagement methods.
- I have facilitated weekly meetings, mentoring and coaching individuals to succeed on their health and weight-loss journeys.
- I have ensured my training is up to date and have followed all guidelines to ensure GDPR is complied with.
- I liaise with business venues throughout Plymouth and surrounding areas to ensure they meet mine and my clients needs whilst complying with all health and safety regulations, also completing risk assessments.
- I regularly attend networking and community events driving the business forward and sharing the vision of Slimming World.
Team manager
NatWest Bank
Plymouth, Devon
09.2001 - 12.2009
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Handled employee grievances to maintain harmony within the workforce.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Coordinated with various departments for seamless workflow.
- Conducted performance evaluations to identify areas of improvement.
- Monitored health and safety measures for guaranteed compliance.
Call and Radio Operator
Devon & Cornwall Police
Plymouth, Devon
04.1999 - 08.2001
- First point of contact answering emergency 999 calls. Whilst handling the call I would keep the caller calm, record the call log and liaise with the radio operator to dispatch a police unit.
- I would liaise with other agencies to attend a police scene - undertaker, glazier etc.
- Logged all outgoing messages in accordance with regulatory guidelines, ensured compliance across the board.
- Handled high-pressure situations calmly whilst coordinating rescue efforts during emergencies, contributed significantly towards successful outcomes.
- Maintained regular contact with mobile units to update them on incidents or emergencies.
Admin Assistant & Mortgage Adviser
Professional Financial Services (PFS)
Plymouth, Devon
06.1998 - 04.1999
- Supported accurate record-keeping with proficient data entry skills.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Interacted professionally with clients providing excellent service at all times.
- Maintained stock levels to avoid shortages in office supplies.
- Managed front desk duties to ensure smooth operation of reception area.
- Supported staff with administrative needs for photocopying, faxing and filing.
Check out operator & fresh food counter assistant
Sainsburys
Plymouth, Devon
06.1994 - 12.1998
- Followed company policies strictly while dealing with age-restricted items sale.
- Enhanced stock management with efficient bagging and packing techniques.
- Worked collaboratively with team members to meet shift targets smoothly.
- Helped maintain stock levels on shop floor during quiet periods serving overall operational efficiency.
- Assisted customers to find products, enhancing their shopping experience.
- Helped train new staff contributing positively towards teamwork and skill development within the team.
- Improved customer satisfaction by providing prompt, courteous service at the checkout.
- Operated till accurately, reducing errors in cash handling.
- Dealt professionally with difficult customers ensuring minimal disruption in store operations.
- Adhered strictly to health and safety regulations thereby creating a safe work environment.
- Promoted store loyalty cards, improving customer engagement.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
Education
HND - Business
Plymouth University
Plymouth 09.1996 - 06.1998
GNVQ - Business Studies
Hele's School
Plymouth 09.1994 - 06.1996
GCSEs - Maths
Hele's School
Plymouth 09.1989 - 06.1994
GCSEs - English Language
Hele's School
Plymouth 09.1989 - 06.1994
GCSEs - English Literature
Hele's School
Plymouth 09.1989 - 06.1994
GCSEs - Biology
Hele's School
Plymouth City College 09.2001 - 06.2002
GCSEs - Business Studies
Hele's School
Plymouth 09.1992 - 06.1994
GCSEs - History
Hele's School
Plymouth 09.1989 - 06.1994
GCSEs - Child Development
Hele's School
Plymouth 09.1992 - 06.1994
GCSEs - Science Dual
Hele's School
Plymouth 09.1989 - 06.1994
Skills
- Communication skills
- Coaching and mentoring
- Feedback delivery
- Liaison and collaboration
- Organisational skills
- Time management
- Policy compliance and training
Affiliations
- Gym, walking, spending time with my family and reading.
Timeline
Business Development
Esterlam International Ltd
09.2020 - Current
Slimming World Consultant
Self Employed
01.2009 - Current
GCSEs - Biology
Hele's School
09.2001 - 06.2002
Team manager
NatWest Bank
09.2001 - 12.2009
Call and Radio Operator
Devon & Cornwall Police
04.1999 - 08.2001
Admin Assistant & Mortgage Adviser
Professional Financial Services (PFS)
06.1998 - 04.1999
HND - Business
Plymouth University
09.1996 - 06.1998
GNVQ - Business Studies
Hele's School
09.1994 - 06.1996
Check out operator & fresh food counter assistant
Sainsburys
06.1994 - 12.1998
GCSEs - Business Studies
Hele's School
09.1992 - 06.1994
GCSEs - Child Development
Hele's School
09.1992 - 06.1994
GCSEs - Maths
Hele's School
09.1989 - 06.1994
GCSEs - English Language
Hele's School
09.1989 - 06.1994
GCSEs - English Literature
Hele's School
09.1989 - 06.1994
GCSEs - History
Hele's School
09.1989 - 06.1994
GCSEs - Science Dual
Hele's School
09.1989 - 06.1994