Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Atkins

Feltham,Middlesex

Summary

Accomplished restaurant professional with extensive experience in full-service restaurant operations. Demonstrates strong leadership and supervisory skills, ensuring service excellence and adherence to food safety compliance. Proficient in staff scheduling techniques, performance management, and staff development and mentoring. Adept at maintaining high standards of hygiene, effective upselling, and customer service. Skilled in POS cash register operation, restaurant software knowledge, and marketing and advertising strategies. Committed to enhancing service quality assurance through understanding dietary requirements and efficient front-of-house operations.

Talented leader offering over 7 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Seasoned professional in hospitality sector with focus on restaurant management. Possess comprehensive knowledge of food and beverage operations, customer service, and team leadership. Can drive business growth and improve customer experience through innovative strategies and attention to detail. Committed to fostering positive work environments and mentoring staff to reach full potential.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Course Work

Learning curve
Middlesex, Feltham
04.2021 - 10.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant manager

Greene King PLC
Ashford, Surrey
06.2014 - 06.2021
  • Handled cash transactions accurately and responsibly.
  • Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
  • Coordinated table reservations, minimising waiting times for customers.
  • Trained new starters, ensuring consistency in service delivery.
  • Supervised staff during busy periods for smooth operations.
  • Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
  • Ensured compliance with health and safety standards at all times.
  • Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
  • Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Provided excellent customer service leading to repeat business and customer loyalty.

Education

GCSEs - Education at senior school

Longford community School
East Bedfont, Hounslow
09.1999 - 07.2003

NVQ Level 2 - Certificate in introducing Caring for Children and Young people

Learning curve group
United Kingdom
10.2023 - 10.2023

NVQ Level 3 - Certificate in the principles of special Educational Needs

Learning curve group
United kkingdom
06.2024 - 06.2024

NVQ Level 2 - Certificate in the principles of End-Of-Life-Care

Learning curve group
United kingdom
04.2022 - 04.2022

NVQ Level 2 - Certificate in understanding Cancer support

Learning curve group
United Kingdom
10.2021 - 10.2021

Skills

  • Understanding of dietary requirements
  • Front-Of-House efficiency
  • Time management expertise
  • Service quality assurance
  • POS cash register operation
  • Hygiene standards adherence
  • Customer Service
  • Performance Management
  • Marketing and advertising
  • Supervisory skills
  • Cash-handling expertise
  • Service excellence
  • Food safety compliance
  • Strong leadership
  • Staff development and mentoring

Certification

Personal Licensee holder

Timeline

NVQ Level 3 - Certificate in the principles of special Educational Needs

Learning curve group
06.2024 - 06.2024

NVQ Level 2 - Certificate in introducing Caring for Children and Young people

Learning curve group
10.2023 - 10.2023

NVQ Level 2 - Certificate in the principles of End-Of-Life-Care

Learning curve group
04.2022 - 04.2022

NVQ Level 2 - Certificate in understanding Cancer support

Learning curve group
10.2021 - 10.2021

Course Work

Learning curve
04.2021 - 10.2024

Assistant manager

Greene King PLC
06.2014 - 06.2021

GCSEs - Education at senior school

Longford community School
09.1999 - 07.2003
Samantha Atkins