Summary
Overview
Work history
Education
Skills
Custom
Languages
Personal Information
Timeline
AdministrativeAssistant
Samanta Zyskowska

Samanta Zyskowska

Halstead

Summary

A highly skilled professional with expertise in effective communication, customer support management, and multilingual communication. Demonstrates strong team leadership and management abilities, coupled with exceptional problem analysis and data calculation techniques. Known for precision and detail orientation, adaptability to changing environments, and conflict resolution and mediation. Committed to ethical behaviour standards, task supervision, and self-driven professionalism. Proficient in data handling and interpretation, with a high level of determination to achieve career goals in a dynamic work environment.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work history

Ryanair Crew controller

Blue Handling ABM
Stansted Airport, Essex
04.2023 - 02.2025
  • Worked closely with other departments such as Operations Control Centre and Human Resources for comprehensive business strategies.
  • Handled administration tasks for successful record-keeping of crew members' details and schedules.
  • Resolved manpower issues for maximum operational efficiency.
  • Achieved optimal crew utilisation with efficient roster management.
  • Managed crew scheduling to minimise flight disruptions.
  • Made decisions on crew positioning, optimised coverage during peak times.
  • Monitored crew duty hours, ensuring adherence to safety regulations.

Lead customer service agent

Blue Handling ABM
Stansted Airport, Essex
07.2019 - 04.2023
  • Implemented changes based on feedback from staff, led to a more efficient workflow.
  • Achieved high levels of client satisfaction with excellent communication skills.
  • Worked closely with management to implement new strategies for increasing customer retention.
  • Assisted customers in understanding product features and benefits, enhanced sales opportunities.
  • Ensured compliance with company policies and regulations at all times.
  • Resolved complex queries, improved customer understanding.
  • Managed a team of customer service representatives for better productivity.

Customer Services Supervisor

Ryanair Ltd
Stansted Airport, Essex
11.2017 - 07.2019
  • Demonstrated strong leadership skills in managing cabin crew members, fostering a supportive work environment on board.
  • Enhanced passenger satisfaction by promptly addressing their needs and concerns.
  • Mitigated potential conflicts amongst passengers, promoting a peaceful flight environment.
  • Handled incident reports post-flight, supporting continuous improvement efforts in service delivery.
  • Collaborated with the crew to deliver excellent customer service.
  • Elevated team performance with regular training and feedback sessions.
  • Handled emergencies calmly, minimising panic amongst passengers.
  • Ensured compliance with aviation regulations for safe and smooth operations.

Customer service agent/cabin crew

Crewlink Ireland Ltd
Baldoyle, Ireland
02.2015 - 05.2015
  • Ensured safety regulations compliance for passenger security.
  • Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
  • Created a welcoming atmosphere through friendly interactions with passengers.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.

Sales Agent

D.A.M.E. Berna Eugenio
Imola, Italy
11.2015 - 01.2016
  • Introducing products to potential buyers
  • Provided after-sales support as required, enhancing overall customer experience.
  • Resolved customer complaints promptly, ensuring customer satisfaction.
  • Collaborated closely with marketing team to develop sales strategies.
  • Enhanced sales performance with thorough knowledge of product range.

Pastry Internship

Bakery " Regina di Quadri"
Bologna, Italy
02.2015 - 05.2015
  • Utilised knowledge of baking techniques for consistent product outcome.
  • Showcased attention to detail whilst preparing allergy-specific orders.
  • Enhanced customer satisfaction by providing high-quality baked goods.
  • Collaborated with team members to meet tight deadlines during peak hours.
  • Followed recipes meticulously, ensuring consistency in taste and texture of products.

Part-time Secretary

Chartered Accounting Firm "Studio Croci"
Zola Predosa, Italy
07.2008 - 09.2015
  • Clerical and administrative support
  • Coordination and implementation of office procedures
  • Dealing with telephone and email enquiries
  • Scheduling and attending meetings, creating agendas
  • Managed stock of office supplies, eliminating unnecessary expenditure.
  • Performed data entry tasks; ensured accurate record keeping within the company database.

Cashier

Pizzeria "Da Carlo"
Zola Predosa, Italy
08.2010 - 08.2010
  • Managed queue effectively during peak hours for seamless checkout process.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Processed payments swiftly for improved customer experience.
  • Maintained clean and organised workspace to ensure efficient service.

Education

Cabin Crew training -

05.2016 - 07.2016

HACCP Certificate - Hazard Analysis and Critical Control Points

Professional Pastry Course

Food Genius Academy
10.2014 - 09.2015

High School Diploma - undefined

Laura Bassi High School
09.2009 - 07.2014

Skills

  • Effective communication
  • Customer support management
  • Multilingual Communication
  • Team Leadership and Management
  • Problem Analysis
  • Data Calculation Techniques
  • Precision and Detail Orientation
  • Adaptability to Changing Environments
  • Conflict Resolution and Mediation
  • High level of determination
  • Ethical behaviour standards
  • Task Supervision
  • Self-driven Professionalism
  • Data handling and interpretation



Custom

Handball champion at regional league under 14 (2004/2005)

Languages

English
Fluent
Polish
Native
Italian
Native
Spanish
Intermediate
French
Beginner

Personal Information

  • Date of birth: 08/24/91
  • Gender: F
  • Nationality: Italian

Timeline

Ryanair Crew controller

Blue Handling ABM
04.2023 - 02.2025

Lead customer service agent

Blue Handling ABM
07.2019 - 04.2023

Customer Services Supervisor

Ryanair Ltd
11.2017 - 07.2019

Cabin Crew training -

05.2016 - 07.2016

Sales Agent

D.A.M.E. Berna Eugenio
11.2015 - 01.2016

Customer service agent/cabin crew

Crewlink Ireland Ltd
02.2015 - 05.2015

Pastry Internship

Bakery " Regina di Quadri"
02.2015 - 05.2015

Professional Pastry Course

Food Genius Academy
10.2014 - 09.2015

Cashier

Pizzeria "Da Carlo"
08.2010 - 08.2010

High School Diploma - undefined

Laura Bassi High School
09.2009 - 07.2014

Part-time Secretary

Chartered Accounting Firm "Studio Croci"
07.2008 - 09.2015

HACCP Certificate - Hazard Analysis and Critical Control Points

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Samanta Zyskowska