SAMANDAR OMARY

• Consistently achieved monthly sales targets while maintaining high standards of customer service, utilizing persuasive communication techniques to close deals efficiently.
• Analysed customer purchase history for personalised product recommendations and potential up sale opportunities.
• Leading masterclasses for customers to showcase Nespresso product features, coffee production process and custom recipes.

Experienced Accounting Assistant with a strong background in processing invoices, reconciling accounts, and maintaining financial records. Proficient in accounting software and skilled in ensuring accuracy and compliance with financial policies.

• Reviewed and processed payroll documents and prepared invoices for billing clients, reconciling discrepancies by researching source documents for missing information or errors in calculations.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Performed daily cash management activities, such as preparing deposits and processing payments, and participated in special projects related to system upgrades or implementations.

Used Salesforce, Implemented best practice for collecting, analysing, and reporting on large datasets and conducted regular audits to ensure data accuracy and integrity, generating monthly reports summarizing key metrics, my contract got extended for another 6 months.

• Analysed databases to identify opportunities for process improvements that enhance efficiency in data management.
• Provided training on software applications related to data analytics, documented processes related to data management and troubleshoot errors during system implementations or upgrades.
• Maintained confidentiality with sensitive customer information and performed data entry tasks efficiently within strict deadlines.

Conducted contact tracing to identify and notify individuals exposed to COVID-19, ensuring compliance with public health guidelines.

• Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
• Provided exceptional customer service by professionally handling inquiries, directing calls, and resolving issues through active listening and negotiation skills.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

• Communicated with clients to address queries and concerns, providing quality customer service
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.

Provided expert advice on beauty and healthcare products to drive sales and enhance customer experience.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Increased sales by establishing rapport with customers and identifying their needs.