Samai Rogel
Ridgewood
Summary
Dynamic and results-driven professional with a robust background in Operations Management, currently pursuing an MBA in London with expected graduation in September. Skilled in streamlining processes, enhancing efficiency, and leading cross-functional teams to achieve organizational goals. Proven expertise in lean methodologies, and strategic planning.
Seeking a new opportunity to leverage my operational and academic experience to drive transformative improvements and contribute to the success of a forward-thinking organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vendor Manager
Sungrow Americas
05.2023 - 11.2023
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records, and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
- Collaborated closely with legal counsel to ensure compliance with applicable regulations and industry standards in all contracts executed with vendors.
- Trained team members on best practices in vendor management, fostering a culture of continuous learning within the department.
Operations Specialist
Sungrow Americas
01.2023 - 05.2023
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.
• Assisted Cost Analyst with reviewing and processing all services vendor invoices for North
America.
• Worked with the Field Service team, service project managers, and Accounting to verify accuracy of service provider invoices.
• Foster communication within Vendor Relations, Marketing, Accounting, Field Services and IT.
Teams with other departments, and with management.
• Consistent track record in using quantitative analysis to drive market and/or business decisions.
• Develop tracking procedures for all costs and invoices related to external vendors
• Develop cross-functional relationships with other divisions to improve invoice tracking.
Vendor Operations Associate
ServiceLink FNF
06.2021 - 07.2022
- Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order collected, arrangement, and input information into database system.
- Managed over 100 emails per day from vendors, recognizing discrepancies and promptly addressing for resolution.
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
- Managed vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.
Operations Team Lead
Copa Airlines
06.2018 - 05.2021
- Directed and trained staff of 20-30 agents to promote productivity, accuracy, compliance with safety, regulatory and company guidelines.
- Prepared daily sales report, strategic plans, operational reports.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Planned operations and activities, and led projects.
- Set schedules and oversaw daily workflow.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
Operations Coordinator
Car's Trade Center, LLC
02.2017 - 06.2018
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Input financial data and produce reports using Wayne Reaves Software and GoldStar Software.
- Developed and implemented daily operations plans such as employee assignments and promotional strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted with preparation and submission of affidavits, and other records of vehicle purchases.
Customer Service Specialist
Copa Airlines
06.2015 - 02.2017
- Provides assistance and customer service to passengers by performing check-in, reservations, ticketing, and baggage processing duties. Performed board and deplane flights.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
MBA -
University of Westminster
London09.2024
Bachelor of Science - BASc, Business And Organizational Leadership
Valencia College
Orlando, FL12.2022
Skills
- Excellent multi-tasking ability
- Analytical skills
- Design Thinking
- Relationship Management
- Continuous Improvement
- Operational Efficiency
- Six Sigma Methodologies
- Cross-Functional Communication
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-solving aptitude
- Administrative Skills
Languages
English
Advanced
C1
Spanish
Proficient
C2
Certification
- Scrum Master Certified, Coursera
- Certified Lean Six Sigma Yellow Belt, Lean6SigmaSolutions
- Exercising Leadership: Foundational Principles, Harvard X
- Analyze Data to Answer Questions, Google Data Analyst Certification, Coursera
- Foundations: Data, Data, Everywhere, Google Data Analyst Certification, Coursera
- Prepare Data for Exploration, Google Data Analyst Certification, Coursera
- Ask Questions to Make Data-Driven Decisions, Google Data Analyst Certification, Coursera
Reference
Available upon request
Timeline
Vendor Manager
Sungrow Americas
05.2023 - 11.2023
Operations Specialist
Sungrow Americas
01.2023 - 05.2023
Vendor Operations Associate
ServiceLink FNF
06.2021 - 07.2022
Operations Team Lead
Copa Airlines
06.2018 - 05.2021
Operations Coordinator
Car's Trade Center, LLC
02.2017 - 06.2018
Customer Service Specialist
Copa Airlines
06.2015 - 02.2017
MBA -
University of Westminster
Bachelor of Science - BASc, Business And Organizational Leadership
Valencia College
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