Samah Rehman

• Maintained shop floor standards by organising displays, folding clothes, and ensuring a tidy environment.

• Helped customers obtain specialised help for refunds and exchanges.

• Followed store procedures and instructions from supervisors to support daily operations.

• Worked effectively as part of a team to meet store demands in a fast-paced environment.

• Handled cash register operations effectively, minimising queue lengths at checkouts.

• Provided support to manager during health and safety audits, ensuring accurate food hygiene records and compliance reports.
• Managed daily front-of-house operations to ensure a smooth flow of service between the kitchen and dining area.
• Resolved customer complaints effectively, ensuring guest satisfaction and positive dining experience.
• Maintained high standards of restaurant cleanliness, enhancing the overall dining experience for guests.

• Delivered exceptional customer service in a fast-paced dining environment.
• Greeting and seating guests, taking and delivering accurate food and drink orders.
• Ensuring customer satisfaction by addressing any concerns promptly.
• Handled cash and card transactions efficiently.
• Maintained clean and organised dining area for customer comfort.

• Managed customer bookings and inquiries over the phone and in person.
• Coordinated with management to organise events and private functions.
• Implemented customer feedback to improve service quality.
• Maintained the reception area, ensuring a welcoming environment.

• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Assisted clients with medication administration under supervision.
• Ensured all health and safety protocols were strictly followed.
• Encouraged independence among patients whilst assisting them with tasks.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

• Assisted team members in loading large items safely onto delivery trucks.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Packed orders for timely dispatch to customers and retail outlets.
• Collaborated on stock checking routines, provided accurate inventory updates.
• Ensured compliance with health and safety regulations in the workplace.

• Managed drive-thru orders during peak hours, maintaining fast service times.
• Resolved customer complaints with professionalism and efficiency.
• Collaborated with team members to maintain a friendly work environment promoting productivity.
• Provided personalised customer service fostering loyalty amongst clients.
• Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.