Samah Hasni
Brighton,East sussex
Summary
Driven individual with natural ability to inspire and engage others. Possesses strong communication and organisational skills, combined with proactive approach to problem-solving. Aims to create positive, memorable experiences that foster community and personal growth.
Overview
3
3
years of professional experience
Work History
Activity leader
St Andrew's College Language School Ltd
Brightling, East Sussex
06.2024 - 07.2024
- Encouraged active participation from all members during sessions, fostering an inclusive environment.
- Conducted risk assessments for outdoor trips, ensuring safety of all participants.
- Led group activities, promoting teamwork and cooperation amongst members.
- Provided support to individuals struggling with tasks, demonstrating patience and understanding.
- Collaborated closely with other leaders to plan cohesive programmes.
- Managed safety concerns and adhered to all compliance requirements.
- Communicated and enforced safety procedures.
Crew trainer
McDonald's
Brightling, East Sussex
10.2022 - 03.2024
- Greeted customers warmly and provided friendly service, leading crew by example.
- Developed employees' skills in new tasks or stations.
- Trained more than 20 employees in customer service, food safety and performance requirements.
- Received and processed cash and card payments accurately.
- Set positive examples for team members by demonstrating quality service.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Provided regular feedback and constructive criticism on employee performance.
- Identified training needs and recommended action to appropriate supervisor.
School assistant
WM English School
Algiers , Algeria
03.2021 - 06.2022
- Provided administrative support to the head teacher, enhancing efficiency at the senior level.
- Supported new staff members during their induction period which contributed towards a more inclusive work environment.
- Sorted mail daily for accurate distribution among staff members.
- Assisted in student registration process for efficient enrolment.
- Kept on top of general administrative support for accurate, up-to-date filing, calendar management and correspondence.
- Answered telephone calls and resolved enquiries quickly for prompt reception service.
Education
Master of Business Administration - Finance and Banking
University of Brighton
Brighton 09.2023 -
Skills
- Leadership
- Performance management
- Staff education and training
- Opening and closing procedures
- Sales strategies
- Cash handling
- Quality Assurance and Control
- Customer service
- Product knowledge
- Patience and persistence
- Inspirational attitude
- Reception management
- Event coordination
Accomplishments
- Employee of the Month, McDonald's
June 2023
Awarded for outstanding performance and dedicated hard work in achieving team goals. Recognized for consistently enhancing team efficiency and exceeding service delivery standards in a fast-paced environment.
- Star of the Week, McDonald's
Multiple Occasions, 2022-2023
Repeatedly chosen for this weekly recognition due to exceptional teamwork, leadership, and commitment to excellence. Acknowledged for proactive efforts in training new staff and improving operational workflows.
Languages
Arabic
Native
English
Fluent
French
Fluent
Timeline
Activity leader
St Andrew's College Language School Ltd
06.2024 - 07.2024
Master of Business Administration - Finance and Banking
University of Brighton
09.2023 -
Crew trainer
McDonald's
10.2022 - 03.2024
School assistant
WM English School
03.2021 - 06.2022
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