SAMAD AHMED
Hertfordshire
Summary
A reliable and detail-oriented individual with experience in customer service, and operational support within fast-paced environments. Skilled in stock handling, accurate data entry, and using digital systems to manage orders and deliveries efficiently. Demonstrates strong communication skills, the ability to resolve issues quickly, and a proactive approach to maintaining smooth operations. Committed to accuracy, teamwork, and ensuring materials and services are delivered on time to support business performance.
Overview
1
1
year of professional experience
Work history
Delivery driver/Service Advisor
Euro car parts
Borehamwood, Hertfordshire
2025.09 - 2026.03
- Picked, handled, and delivered automotive parts accurately to workshops and customers, ensuring materials were available on time to prevent delays in operations.
- Used internal digital systems to update order statuses, confirm deliveries, and quickly report shortages or discrepancies, maintaining accurate records at all times.
- Supported stock control by organising parts, checking inventory, and ensuring correct items were issued efficiently in a fast-paced environment which helped increase sales by 5%.
Driver
Eurocar
Stevenage, Hertfordshire
2025.04 - 2025.09
- Managed a busy daily schedule, prioritising vehicle collections and deliveries to ensure smooth and timely operations.
- Carried out detailed vehicle inspections and recorded all data accurately using internal systems, demonstrating strong attention to detail and accountability.
- Provided professional customer service, resolving issues quickly and maintaining clear communication to ensure a positive customer experience.
Customer service agent
Department of work and pension (DWP)
WFH, N/A
2024.11 - 2025.03
- Acted as the first point of contact for customer enquiries, handling complex cases and resolving issues efficiently to maintain service flow.
- Accurately processed and updated sensitive customer information in line with GDPR and compliance standards, ensuring high levels of accuracy.
- Investigated queries thoroughly and communicated clear solutions, supporting customers while maintaining professionalism in a high-pressure environment.
Skills
- Stock Control & Materials Handling – Hands-on experience picking, organising, and issuing stock accurately, ensuring the right materials are available when needed to support smooth operations and prevent delays
- Attention to Detail – High level of accuracy when processing orders, updating records, and checking stock, reducing errors and maintaining reliable data
- Communication & Teamwork – Strong verbal and written communication skills, working effectively with colleagues, customers, and different departments to resolve issues and keep operations running smoothly
- Adaptability & Reliability – Flexible and dependable, able to adjust to changing priorities while maintaining a positive attitude and consistently high standards of work
Timeline
Delivery driver/Service Advisor
Euro car parts
2025.09 - 2026.03
Driver
Eurocar
2025.04 - 2025.09
Customer service agent
Department of work and pension (DWP)
2024.11 - 2025.03