Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Sam Wright

Witham,Essex

Summary

Results-driven IT account management professional with expertise in client relationship building, B2B sales, and technical product understanding. Demonstrates proficiency in Microsoft 365, Active Directory, networking fundamentals, and SaaS support, complemented by strong vendor liaison skills and a solid background in technical sales. Adept at conflict resolution and customer service, with a proven ability to adapt to new technologies and manage hardware distribution effectively. Committed to delivering exceptional solutions while fostering long-term partnerships and driving business growth.

Overview

14
14
years of professional experience
4038
4038
years of post-secondary education

Work history

IT administrator / Business Development Manager

Sub-Zero & Wolf
Maldon, Essex
11.2024 - Current
  • Conducted regular system backups, minimising the risk of data loss.
  • Successfully transitioned the company's communication tool from one platform to another without any hitches.
  • Installed new hardware, resulting in enhanced system capabilities.
  • Audited network infrastructure regularly, ensuring compliance with relevant industry standards.
  • Documented all actions during the troubleshooting process, ensuring transparency and providing a reference for future incidents.
  • Improved system performance by implementing software updates and patches.
  • Consulted with directors to recommend improvements to operations to develop the business further.

Technical Account Manager

Sedcom Networks
Billericay
03.2023 - 11.2024
  • Manage over 100 SME clients across the South-East, ensuring their IT systems align with business goals.
  • Provide tailored IT consultations, growth strategies, and cybersecurity recommendations.
  • Regularly meet with clients to review IT performance and suggest improvements.
  • Manage quoting, processing, and sales of IT services and hardware.

1st Line Support Analyst

Sedcom Networks
Billericay
07.2021 - 03.2023
  • Resolved daily IT support tickets using Autotask, maintaining KPIs and SLAs.
  • Provided remote support for end-users, covering hardware, software, and server issues.
  • Managed company social media across Twitter, Instagram, TikTok, and YouTube.

1st Line Technical Support Analyst

Saffron Building Society
Saffron Walden
05.2020 - 07.2021
  • Delivered IT support for internal staff using Microsoft hybrid infrastructure (Exchange, Teams, Intune, Azure).
  • Managed hardware distribution and Apple device firmware through a Windows environment.
  • Used Cireson ticketing system to resolve technical issues efficiently.

Hairdresser | Brand Ambassador

01.2016 - 12.2020
  • Roles developed customer service, leadership, creativity, and technical skills.
  • Represented hair product brands across the UK and Spain.

Bar Manager | Chef | Commis Chef

01.2011 - 12.2015
  • Managed teams and operations under high-pressure hospitality environments.

Education

CompTIA A+, Network+, Security+, Cisco CCNA, ITIL Framework - IT

IT Career Switch
Witham

Level 2 Diploma - Hairdressing

Jett Hairdressing Academy

Level 2 Diploma - Food & Beverage Service

Chelmsford College

GCSEs - Maths, English, Science, Art, Drama, Catering

Hylands School

Skills

  • IT Account Management
  • Client Relationship Building
  • B2B Sales & Quoting
  • Microsoft 365 & Active Directory
  • Networking Fundamentals
  • Social Media Management
  • SaaS Support & Onboarding
  • Ticketing Systems (Autotask, Cireson)
  • Cybersecurity Fundamentals
  • Hardware Distribution & Management
  • Adapting to new technology
  • Excellent vendor liaison
  • Product lifecycle understanding
  • Technical product understanding
  • Conflict resolution aptitude
  • Product knowledgeability
  • Customer Service
  • Technical sales background

Custom

Available upon request.

Timeline

IT administrator / Business Development Manager

Sub-Zero & Wolf
11.2024 - Current

Technical Account Manager

Sedcom Networks
03.2023 - 11.2024

1st Line Support Analyst

Sedcom Networks
07.2021 - 03.2023

1st Line Technical Support Analyst

Saffron Building Society
05.2020 - 07.2021

Hairdresser | Brand Ambassador

01.2016 - 12.2020

Bar Manager | Chef | Commis Chef

01.2011 - 12.2015

Level 2 Diploma - Food & Beverage Service

Chelmsford College

GCSEs - Maths, English, Science, Art, Drama, Catering

Hylands School

CompTIA A+, Network+, Security+, Cisco CCNA, ITIL Framework - IT

IT Career Switch

Level 2 Diploma - Hairdressing

Jett Hairdressing Academy

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