Summary
Overview
Work History
Education
Skills
Fishing
Timeline
Generic

Sam Watkinson

Senior Sales Support ENGIE
Pontefract

Summary

Dynamic professional with a proven track record at ENGIE, I excel in relationship management and problem-solving, enhancing sales support efficiency and fostering a culture of continuous learning and customer satisfaction. My approach has fostered professional growth and streamlined sales support processes. My adaptability and analytical thinking drives continuous improvement and success.

Overview

7
7
years of professional experience

Work History

Senior Sales Support

ENGIE
11.2022 - Current
  • Assisted in the development of new processes, proposals, and presentations to assist Sales Support working towards ENGIE customer centric goal.
  • Mentored Sales Support Specialists in the implementation of best practices, fostering a culture of collaboration and professional growth, increasing efficiency within the team.
  • Supported sales team in achieving targets.
  • Increased sales support efficiency by streamlining processes and implementing new strategies.
  • Served as a reliable resource for product knowledge, enabling the sales team to address client inquiries confidently and accurately.
  • Implemented training programs for staff members, promoting a culture of continuous learning within the team.
  • Participated in weekly sales meetings to provide updates on current projects, share best practices, and discuss ways to improve overall team performance.
  • Facilitated communication between sales representatives and other departments to streamline workflow processes.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Created learning documents to aid training further Sales support staff in the future.

Functional Skills Tutor

YCA
03.2022 - 11.2022
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Created effective timetables to coordinate students learning time tables, Schemes of work for each student we had.
  • Managed traineeships, helping develop disadvantaged children build a career for themselves.
  • I also had to manage our social media, marketing for new trainees, and going to career fairs, job centres and local schools/colleges

Sales Support

ENGIE
10.2021 - 03.2022

Functional Skills Tutor

PTS
04.2019 - 09.2021
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Created contextualized learning material to help students pass functional skills.
  • Taught functional skills to over a hundred students. Helping Dovecote Park win their second royal training award. Up skilling their production staff members giving each one of them a apprenticeship.
  • Created effective time tables, working closely with other tutors, department and line managers to effectively allow students their 20% off the job hours, with as little impact on the production line.
  • I have also undertaken, a safeguarding role at Dovecote Park for my learners, as well as been the mental health coach onsite, including helping learners deal with personal problems that go on outside of the apprenticeship.
  • I have helped achieve an 80% pass rate at level one at Dovecote Park helping them achieve another royal training award.

Training Officer

Dovecote Park
09.2017 - 04.2019
  • Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
  • Identified training needs and planned classes accordingly.
  • Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
  • Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
  • Developed strong relationships with department managers to align training initiatives with business goals and priorities.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
  • Increased employee retention rates by implementing ongoing professional development opportunities.
  • Onboarded as many as 40 new staff members per month, most of these been agency workers.
  • While Working at Dovecote I helped win the Royal Training award, through the use of training and apprenticeships.

Education

ACAS - Equality And Diversity

PTS
Darrington, United Kingdom
04.2001 -

ACAS - Bullying And Harassment

PTS
Darrington
04.2001 -

HM Government Prevent Training

PTS
Darrington

Education & Training Foundation Prevent

PTS
Darrington

Level 3 Art And Design - A Level

Wakefield College
Wakefield, United Kingdom
04.2001 -

No Degree - 9 GCSE's Including Maths, English And Science

Carleton High School
Pontefract, United Kingdom
04.2001 -

Skills

    Relationship Management

    Teamwork and Collaboration

    Time Management

    Problem-solving abilities

    Multitasking Abilities

    Excellent Communication

    Active Listening

    Organizational Skills

    Attention to Detail

    Adaptability

    Analytical Thinking

    Continuous Improvement

Fishing

I love to fish and be outdoors, i have also used this love and my history of mental health to help others. Volunteering for tackling minds helping people take their minds of their day to day lives.

Timeline

Senior Sales Support

ENGIE
11.2022 - Current

Functional Skills Tutor

YCA
03.2022 - 11.2022

Sales Support

ENGIE
10.2021 - 03.2022

Functional Skills Tutor

PTS
04.2019 - 09.2021

Training Officer

Dovecote Park
09.2017 - 04.2019

ACAS - Equality And Diversity

PTS
04.2001 -

ACAS - Bullying And Harassment

PTS
04.2001 -

Level 3 Art And Design - A Level

Wakefield College
04.2001 -

No Degree - 9 GCSE's Including Maths, English And Science

Carleton High School
04.2001 -

HM Government Prevent Training

PTS

Education & Training Foundation Prevent

PTS

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Sam WatkinsonSenior Sales Support ENGIE