SAM Vincent
Poole,Dorset
Summary
Completed 18-month tenure at Lighthouse in Poole, focusing on teamwork and customer engagement. Successfully addressed performer and crew needs with professionalism. Experience at Harbour View Crematorium involved supporting families during sensitive periods. Demonstrated effective communication and hospitality management skills with diverse clientele.
Overview
4
4
years of professional experience
Work history
Technician apprentice
THE LIGHTHOUSE POOLE, CENTRE FOR THE ARTS
Poole
2024.10 - 2026.04
- Facilitated exceptional event experiences by welcoming customers and performers to elevate overall satisfaction and engagement.
Meet and greet ambassador
TAPPER FUNERAL SERVICE
Poole
2022.04 - 2024.10
- Assisted team in providing audio-visual services for funeral ceremonies. Supported colleagues to enhance customer service quality. Maintained operation of equipment during ceremonies.
Education
Level 2 - Animal Welfare
Kingston Maurward College
Dorchester 2021.01 - 1 2022
GCSE’s - Maths, English Science
Lytchett Minster School
Poole 2015.01 - 1 2020
Level 3 Diploma - Music Technology
Bournemouth & Poole College
Poole 2022.01 - 1 2023
Skills
- Clear communication
- Collaborative teamwork
- Time management and prioritization Customer service excellence Adaptability in high-pressure environments Prompt responsiveness
Timeline
Technician apprentice
THE LIGHTHOUSE POOLE, CENTRE FOR THE ARTS
2024.10 - 2026.04
Meet and greet ambassador
TAPPER FUNERAL SERVICE
2022.04 - 2024.10
Level 3 Diploma - Music Technology
Bournemouth & Poole College
2022.01 - 1 2023
Level 2 - Animal Welfare
Kingston Maurward College
2021.01 - 1 2022
GCSE’s - Maths, English Science
Lytchett Minster School
2015.01 - 1 2020