Accomplished Content and Project Manager with over 10 years of professional experience in content and management-based roles. Excellent reputation for resolving problems and improving customer satisfaction, with a history of meeting company goals through consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Experienced in advising clients and executives, collaborating with stakeholders and business owners to determine requirements for products and strategic solutions, working with cross-functional teams, quality assuring project phases and outputs, and analysing data to identify actionable insights. During my time as a Content Manager, I utilised SQL and Power BI to analyse content performance metrics, uncovering trends that directly informed content strategies and decision-making. This data-driven approach helped optimise our content initiatives, ensuring they aligned with audience engagement and business objectives.
Exceeding expectations set by colleagues and leaders, I have consistently delivered results by integrating data analytics into the content management process, driving continuous improvement and informed decision-making.