Sam Soney

• Ensuring facilities are to a high standard in line with the SOP
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction and Gathered feedback to gauge satisfaction with food and service.
• Carrying standards check daily, weekly, monthly, and dealing with discrepancies with recommendation for solution.
• Update and suggest improvements to the computer records to encompass new and extended business.
• Inventory check, maintaining stock, date, rotation and updating to manager.

• Providing information to all terminal's users using radio channel and actively responded and handled customer situations and their problems face to face with positive resolution.
• Managed high-volume customer queries simultaneously through effective multitasking & strong interpersonal skills and conflict resolution techniques decreasing turnaround times.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Assisted customers with product complaints, check in issues and baggage claims.

Left Job due to closure of hiring Agency staff to Customer Services, Joined as Hospitality Host referred by a manager to work in Manchester Airport Group

• Training Students for various grades Implemented engaging curriculum to support student learning objectives.
• Liaised with teaching professionals from different disciplines and crafted action plans for tutoring slow learners.
• Assisted teachers with classroom activities, facilitating syllabus coverage & Designed lesson plans and resources for learners receiving learning support.
• Worked with individual students, providing personalised educational, behavioural, individual learning, emotional support, developed plans, identifying clear targets and success criteria for each pupil.
• Used assessment results to inform future planning, teaching and curricular development.
• Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
• Organising and managing various school events, IT & Media Assistance

• Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
• Processed invoices and financial data with strong eye for detail & accurately executed secretarial tasks, maintaining smooth administrative operations.
• Coordinated maintenance and repairs of office facilities and equipment & partnered with management to implement processes and complete special projects.
• Oversaw and trained clerical support staff to accomplish challenging objectives.
• Installed and configured hardware and software components & minimised system failures by defining and executing preventative maintenance schedules.
• Set up new user accounts and profiles and handled password issues & Maintained Smart Boards, School Website, SIMS, inventory of lab equipment, PCs and software applications.
• Reviewed existing IT systems and internal processes, collected and analysed data to identify improvement areas.