Sam Smalley
Nottingham,Nottinghamshire
Summary
I am currently employed at Specsavers support office and have been for the last 16 months I am an enthusiastic leaner with a strong background in customer service offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction. I believe a new challenge will allow me to develop my existing skills, whilst also thriving on the opportunity to be able to learn new ones, not only as an individual but as an asset to the company.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Specialist
Specsavers Opticians
Nottingham, Nottinghamshire
03.2024 - Current
- Making and receiving phone calls to customers and colleagues.
- Serving customers daily and assisting them with the highest level of customer service.
- Taking ownership and resolving situations for customers and colleagues.
- Trained to handle complaints via phone, email and social media. Take ownership, thoroughly understand and investigate a customers concerns to ensure I provide the best outcome possible.
- Multi-skilled and able to deal with the varying queries daily.
- Handling of Direct Debits and bank details.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Worked as part of a team, improving communication skills within the workplace.
- Protected customer safety, ensuring adherence to GDPR regulations across all tasks.
Bartender
Magna Charta – Pub & Grill
Nottingham, Nottinghamshire
01.2023 - 03.2024
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Kitchen Porter
Magna Charta – Pub & Grill
Nottingham, Nottinghamshire
06.2021 - 01.2023
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Verified adequate levels of produce and ingredient supplies, restocking low items to maintain kitchen operations.
- Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
- Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Checked dining area supplies and promptly replenished low stock.
- Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
Education
A-Levels -
Colonal Frank Seely School
Calverton, Nottinghamshire 09.2015 - 06.2023
Skills
- Customer Service skills
- Patience under pressure
- Strong and confident communicator
- Superb time management
- Outgoing and enthusiastic
- Outstanding customer service
- Self-motivated
- Team player
- Excellent organiser
- Knowledge of computers ( Microsoft)
Timeline
Customer Service Specialist
Specsavers Opticians
03.2024 - Current
Bartender
Magna Charta – Pub & Grill
01.2023 - 03.2024
Kitchen Porter
Magna Charta – Pub & Grill
06.2021 - 01.2023
A-Levels -
Colonal Frank Seely School
09.2015 - 06.2023
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