Sam Sellicks-Chivers

After several years of management within the Retail Industry, I decided for a career change away from this field. Since joining the company in 2017, I have been selected for various additional roles. These include.

• Training and assisting new recruits within the same role.
• Made 'Champion' of the new CRM Dynamics System implemented in 2021, to act as a support network for those learning the new programmes and system.
• Appointed L.E.F (Local Employee Forum) Member for Sales. Feeding advice, questions, issues to the Managing Director as well as too the N.E.F (National Employee Forum) Sales Member for the Company Nationally. In turn, 'Feeding Down' any new structures/policies to the 20+ Sales Team as well as Managers.
• Began Sales Management Training Programme Autumn 2023.
• My current site is voted No.1 in the Region for Customer Survey scores, No.3 Nationally and is one of only 5 'Platinum' awarded sites for the company across 150+ Sales Offices. Averaging above 98% for Customer Survey scores.

Main Responsibilities Include:

• Negotiation and Interpersonal Skills build around individual clients wants and needs.
• Call or physical appointments with prospects to determine future sales possibilities and improve conversion rate of reservations. Generate new leads and opportunities to maximise revenue.
• Negotiate prices and offers in a cost-effectives sales manner to entice prospective customers. Updating CRM systems with accurate customer information to enhance sales opportunities immediately and in the future.
• The ability to articulate product features and benefits in customer-centric language based on their wants and needs. Therefore, a need to maintain awareness of product knowledge and best sales practises as well as potential trends of interest to customers in order to gain commitment for products up to £600k.
• Maintain contact with customers throughout the entire sales process. Managing the relationship from first meeting to post-completion. Understanding customer's needs in order to craft a exceptional sales journey.
• Work cross-functionally, communicating with team members at multiple levels as well as outside of Taylor Wimpey (Financial Advisors, Solicitors, Estate Agents.) In order to create exceptional Customer Service.
• Completed administrative duties promptly. Whilst running and maintaining daily office activity in a team or individually.
• Conduct regular market research to stay current on competitor's sales and trends to maintain readiness for changes and input these accordingly to maximise sale opportunities for the company.
• Consistently met Quarterly and Annual Sales objectives within budget and time constraints. As well as, developing lasting relationships with employees of different sectors, upper management and outside vendors/companies.

I believe the skill set I have acquired through all faculties of this job can be applied to a variety of working sectors and jobs.

Whilst working for Morrisons for 8 years I worked both, part time and then full time, holding numerous roles from Sales Assistant to Section Manager.

I had begun my Store Management Training in the months prior to leaving the company.

Fresh Produce Manager. January 2016-February 2017

After some internal company problems involving other Managers, I was offered the highest and largest section managerial role. During this role I was made Union

Representative for all 100+ Staff. I had to this whilst maintaining my normal management role.

Stock Control and Systems Manager. January 2015-January 2016

After showing great commitment and ability within 6 months I was promoted to a new role within the company. This was a new company position, and I was 'handpicked' amongst the other managers as someone who could succeed in this diverse position which was unique to Food Supermarkets at the time. During this role I was selected to be the 'Your Say' representative who spoke to Area and Regional Managers directly on the store's progression.

Produce Manager. June 2014-January 2015.

I went from working one day a week, part time, to managing a section on a full time basis. Was chosen for the role without applying or an interview by the Store Manager as someone who not only could be a Section Manager but had the potential to progress to Store Manager Level.

Sales Assistant. January 2009-June 2014.

Working across various sections in both day and night shifts. I worked multiple shift patterns from 1-5 days depending on the company's needs.

Main Responsibilities Included.

• Responsible for a team of 20+ employees operating day and night shifts. Managing a team, as well as myself which performed various store operations including opening and closing procedures, product display management and stock control, all within a set budget.
• Managed sales floor regularly, assessing and improving daily operations to maximise availability and sales, whilst managing my teams to do the same thing.
• Managed stock level and inventory by directing routine stock control procedures to maximise sales opportunities and reduce wastage of product.
• Employed visual merchandising skills to create marketing opportunities across over 8000 products to give availability and quality for customers.
• Optimised store performance through continuous evaluation of systems and operations. Then implementing the changing at a management level to help the store generate further profits and help my teams maximise their outputs.
• Monitored and measured customer feedback to determine opportunities, company weaknesses and areas for company improvement and future success.
• Monitored team development, setting performance objectives, and creating a positive atmosphere for continued growth. Providing constructive feedback to help the team maintain high standards and represent the company with enthusiasm,
• Kept staff records regarding holidays, absences and discipline. As well as writing weekly rotas to ensure staffing levels were adequate and flexible in a fluid day as the stores opening hours were 6am-10pm, this was crucial.
• Guaranteed high levels of customer satisfaction through extensive product knowledge and training. Also, observed competitor activity to match seasonal promotions. Resolved customer complaints professionally and timely to maintain positive store reputation and future purchases.

This role was both as a Coordinator and Charity Fundraiser.

Main Responsibilities Included.

• Delivered charity events to maximise donations whilst performing administrative duties relating to fundraising data and finance.
• Planned and implemented fundraising events. Also created advertising and marketing efforts with illustrative material.
• Established compliance with company standards and ethics.
• Arranged venues and canvasses sites, both over the phone in face to face in stores.
• Dealing with customers and the general public face to face with energy and enthusiasm.
• Responsible and accountable for customers queries, complaints and compliments, making sure these were dealt with within company regulations.