Sam Savery
Surrey
Summary
Senior Operations Manager with over 17 years' experience accustomed to working in a fast-paced environment with the ability to work under pressure, delivering industry leading customer service levels whilst maintaining a high level of operational quality, profitability and efficiency across a number of different service streams. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work history
Head of Operations
Office Test Ltd
London
06.2011 - Current
- Responsible for management and performance of department comprising 50 staff, including operational team, field engineers and sub-contractors, to ensure quality, profitability and growth for company
- In financial year 2022/23 company hit new financial records in turnover and profit - Operations were influential in achieving this milestone
- Increased water treatment department revenue through repricing structure, recruitment and retention leading to record department profits
- Planning, implementation and embedding of operational procedures, in line with company objectives and targets
- Making sure that team work efficiently, focusing on key client deliverables across all areas of operational activities
- Maintaining effective relationships with internal stakeholders and clients
- Working to ensure both internal and external KPIs are met and exceeded where possible
- Striving for 100% satisfaction feedback from circa 6,000 clients across UK
- Recruiting, developing and retaining various staff members to increase productivity
- Completing weekly and monthly operations reports and present to management and other departments
- Introducing company training workshops to help support sales and marketing teams to ensure high quality services are sold to clients
- Conducting regular toolbox talks and health and safety briefings
- Implementing quality control assessments, procedures and training matrices in line with ISO 9001, NICEIC, Safe Contractor and various other accreditations
- Conducting regular reviews and internal audits of operational procedures to ensure business is as productive as possible
- Building and maintaining strong relationships with external suppliers and wholesalers
Operations Manager
London PAT Testing Ltd
London
04.2009 - 05.2011
- Assisted in gaining and implementing new services and accreditations through company expansion
- This involved adding Fire risk assessments, Health and Safety assessments, Fire warden training, DSE assessment training, Legionella risk assessments, fixed wire testing, electrical installation, fire alarm serving, emergency lighting testing and inspection, fire extinguisher servicing
- Recruited and developed multiple new employees, additional support contractors and maintenance teams
- Responsible for supervision of over 25 engineers, contractors and operational staff
- Introduced quality control assessments in line with various accreditations
- Chaired operational meetings, created and implemented new procedures to meet company objectives, and set departmental targets and KPIs.
Qualified Tester / Supervisor
London PAT Testing Ltd
04.2006 - 04.2009
- Supervising multiple teams of electrical engineers working on different sites.
- Liaised with clients as main point of contact, oversee projects.
- Carried out inspection and testing.
- Achieved NICEIC company accreditation.
- Attended site surveys and advised on Electrical testing and working environments.
Education
Level 3 Management And Leadership -
ILM
05.2023
Electrical Testing An Inspection - Compliance
City And Guilds
06.2006
Skills
- Ability to lead, motivate, build and direct diverse teams including field based engineers across number of disciplines
- Approachable leader
- Technical knowledge and experience in Electrical, Health and Safety, Fire and compliance services
- Strong commercial experience
- Analytical and problem-solving techniques
- Excellent organisational skills with ability to prioritise workloads
- Recruitment, staff development and employee values
- Profit and loss analysis
Timeline
Head of Operations
Office Test Ltd
06.2011 - Current
Operations Manager
London PAT Testing Ltd
04.2009 - 05.2011
Qualified Tester / Supervisor
London PAT Testing Ltd
04.2006 - 04.2009
Level 3 Management And Leadership -
ILM
Electrical Testing An Inspection - Compliance
City And Guilds