Hi, I’m
Samantha Rowland
Vancouver
Summary
Dynamic and dedicated professional with a proven track record at La Terraza Restaurant and South Weylands Equestrian Centre. Excelled in multitasking and teamwork, enhancing operational efficiency and customer satisfaction. Skilled in cleanliness maintenance and clear communication, adept at creating tailored solutions and fostering positive experiences. Achieved significant improvements in client confidence and service standards.
Overview
3
years of professional experience
1
Certification
Work History
La Terraza Restaurant
Bartender Assistant
2022.09 - 2023.12 (1 year & 3 months)
Job overview
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Delivered food to customers at bar and tables.
South Weylands Equestrian Centre
Horse Riding Instructor
2020.08 - 2023.01 (2 years & 5 months)
Job overview
- Improved student confidence and riding skills through personalized instruction and feedback.
- Cleaned and maintained facility with 32 horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Evaluated rider performance regularly, adjusting lesson plans as needed for optimal results.
- Mentored junior instructors, sharing knowledge and expertise to enhance their teaching abilities.
- Developed tailored lesson plans for individual riders, addressing their specific needs and goals.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
Education
Notre Dame Secondary School , Cobham, Surrey, UK
A Level Diploma from Business And Sociology
08.2024
Notre Dame Secondary School , Cobham, Surrey, UK
GCSE Qualification from English Language And Literature, Math
08.2022
Skills
- Cleanliness Maintenance
- Order Taking
- Alcohol Knowledge
- Drink Presentation
- Bussing Tables
- Flexible Schedule
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Clear Communication
Certification
ABRS in Horse Riding, Level 4
ABRS in Stable Management, Level 5
Future Careers Certificate, UBC, (Crime & Society; Family & Relationships)
Timeline
Bartender Assistant
La Terraza Restaurant
2022.09 - 2023.12 (1 year & 3 months)
Horse Riding Instructor
South Weylands Equestrian Centre
2020.08 - 2023.01 (2 years & 5 months)
Notre Dame Secondary School
A Level Diploma from Business And Sociology
Notre Dame Secondary School
GCSE Qualification from English Language And Literature, Math
ABRS in Horse Riding, Level 4
ABRS in Stable Management, Level 5
Future Careers Certificate, UBC, (Crime & Society; Family & Relationships)
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