Sam Preston

Adapted swiftly to professional leadership role, crafting lifetime experiences for clients in luxury retail.
Represented TAG Heuer until October 2025, excelling in client engagement and satisfaction.
Transitioned to strategic opportunity representing Tudor at Cribbs Causeway, enhancing brand presence.

• Embarked on journey at Pets at 16, progressing through positions of Store Colleague, Keyholder, Assistant Manager, and Deputy Manager, leading to promotion as Store Manager in April 2022.
• Oversaw management roles across nine different stores to enhance operational performance. Facilitated development and training initiatives in response to area managers' objectives.
• Adapted to relocations based on managerial requests to boost store outcomes.

Some of my key achievements are -

• Led high-performing teams to deliver exceptional customer service.
  Maintained outstanding store standards, exceeding company expectations.
  Managed Bath store, achieving annual turnover of £3 million and meeting KPI targets.
• Completing courses and developing skills on Profit protection, Pet welfare, KPI performance, Grooming business, IDGA, H&S, Commerciality, Profitability, Merchandising and Customer service.
• Establishing good working relationships with colleagues, customers and clients.
• Completed three in-house courses at each management stage, delivering presentations on all topics. Achieved C-SQP qualification, enabling prescription of licensed medicines under Veterinary Medicines Regulations.
• Consistently met deadlines within a fast-paced environment.
• Personally recruited 15 colleagues, fostering career growth within the company whilst supporting training and development.
  Served as a role model and catalyst for professional development.
• Demonstrated loyalty to one company over 13 years, contributing to business growth. Commenced career as a manager, fostering passion and enthusiasm in all roles.
  Excelled in delivering high-quality service at Pets at Home and beyond.